MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 615Service Observing
Conference Service Observing does not interfere with the use of the conference
feature by observed extensions. While observing an extension, Service
Observers cannot use the Conference feature; a press of the Conference
button is ignored by the system. The consultation portion of a call may be
observed. Any member of a conference call that is observed does not
receive the conference display.
Service Observing follows the MERLIN LEGEND limitations for calls,
namely that no more than three internal extensions can be on one call,
regardless if it is an outside or inside call. Consequently, a Service
Observer is dropped from a call when the observed extension places the
call on hold for conferencing. If one of the conferencing parties is outside
the system, the Service Observer is reconnected when the conference is
complete. If the conferencing parties are all internal, the Service Observer
is
not
reconnected when the conference is complete.
Although a Service Observer may be dropped from a conference call, the
Service Observing session is still active for the observed extension. When
the observed extension receives another call after the conference call, the
Service Observer is notified.
Selective Drop
An observed extension cannot use Selective Drop to drop a Service
Observer from a call, nor can a Service Observer use Selective Drop to
hang up an observed call.
Coverage Calls that arrive on Primary or Secondary Coverage buttons can be
observed.
Calls that arrive on Group Coverage buttons can be observed.
Calls that go to Group Calling Coverage and are answered by a calling
group agent can be observed.
Integrated or Generic VMI ports cannot be members of Service Observing
group; a call sent to one of these ports cannot be observed.
CTI Link Service Observing cannot be programmed on a CTI link. Extensions
serving as CTI links cannot be programmed as Service Observers nor as
members of Service Observing groups. If an extension is programmed as
a CTI link, it is removed as a Service Observer or a Service Observing
group member.
CTI user (client) extensions can be Service Observers as well as
members of Service Observing groups.
The Service Observer cannot use a CTI application (such as Passageway
Telephony Services or Passageway Direct Connect) while actively
observing an extension.
Direct Line Console
(DLC)
A DLC MLX telephone can be a Service Observer and can be a member
of a Service Observing group.
Direct Station
Selector (DSS)
A Service Observer can use a DSS button to enter an extension number
to establish an observing session.
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