MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 609Service Observing
The following calls cannot be observed:
â– Data call
â– Video call
â– Fax call
â– Reminder Service call
â– Page call
â– Call answered by a Generic or Integrated VMI port. However, a call that is
transferred
from a Generic or Integrated VMI port can be observed.
To observe an extension, the observer needs only to press a programmed Service
Observing button and dial either an extension number or press a DSS or Auto
Intercom button number for the extension he or she wants to observe.
When the Service Observing button is pressed, the Service Observer hears inside
dial tone, the green LED next to the button flashes, and the display prompts the
user to enter an extension number or press a DSS button. Once the extension
number has been entered or the DSS or Auto Intercom button has been pressed
and an extension is successfully being observed, the LED is lit steady and the
display shows the observed extension number.
Calls that can be observed appear as a steady red light at the DSS attached to
the Service Observer telephone. (A steady red light next to a DSS button also can
indicate that the extension has activated Do Not Disturb.) If an extension that
cannot be observed is entered by the Service Observer, reorder tone sounds. Any
Service Observer who attempts to observe an extension that is already being
observed hears busy tone. Any Service Observer who attempts to observe an
extension that already has three internal parties hears confirmation tone, which
indicates that Service Observing is pending. See Table 42
.
Table 42. Error Tones
Observer Enters
Audible
Feedback
Service
Observing Active LED Display
Invalid Extension Reorder No Off None
Non-Extension ID Reorder No Off None
Own Extension Reorder No Off None
Valid Extension
Already Observed
Busy No Off None
Valid Extension
3 Internal Parties
Confirmation Yes Green Steady None
Valid Extension
No Active Call
Confirmation Yes Green Steady None
Valid Extension Connected Yes Green Steady Service
Observing
xxxx:
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