Lucent Technologies MERLIN LEGEND Release 6.1 User Manual

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Issue 1
August 1998
Features
Page 543Queued Call Console (QCC)
Queued Call Console (QCC) 37
At a Glance 37
Users Affected QCC operators
Reports Affected Operator Information, System information (
6\V6HWXS)
Mode Hybrid/PBX
Telephones MLX-20L telephones
System Programming Assign or remove a QCC position:
●
2SHUDWRU→3RVLWLRQV→4XHXHG&DOO→6WRUH$OO
Change operator hold timer for all QCC (and DLC) operators:
●
2SHUDWRU→+ROG7LPHU
Assign QCC queue priority to individual lines/trunks:
●
/LQHV7UXQNV→More→4&&3ULRU
Assign QCC operator to receive calls on individual
lines/trunks:
●
/LQHV7UXQNV→More→4&&2SHU
Specify treatment for calls on DID trunks to invalid
(unassigned) extensions:
●
/LQHV7UXQNV→','→,QYDO'VWQ
Specify destination for calls on DID trunks to invalid
extensions, if sent to backup extension:
●
2SWLRQV→More→8QDVVLJQHG
Assign call types to ring in to QCC queue, QCC operator to
receive calls, and priority level:
●
2SHUDWRU→4XHXHG&DOO→&DOO7\SHV
Specify frequency for elevate priority (queue reprioritization):
●
2SHUDWRU→4XHXHG&DOO→(OYDWH3ULRU
Specify whether calls on hold return to QCC queue after
operator hold timer has expired twice:
●
2SHUDWRU→4XHXHG&DOO→+ROG5WUQ
Select automatic Hold or automatic Release for all QCC
operators:
●
2SHUDWRU→4XHXHG&DOO→+ROG5HOHDVH
Enable or disable calls-in-queue alert:
●
2SHUDWRU→4XHXHG&DOO→,Q4XH$OHUW
Specify threshold for queue-over-threshold alert:
●
2SHUDWRU→4XHXHG&DOO→7KUHVKROG
Select automatic or manual extended call completion for all
QCC operators:
●
2SHUDWRU→4XHXHG&DOO→([WQG&RPSOW

Lucent Technologies MERLIN LEGEND Release 6.1 Specifications

General

Brand	Lucent Technologies
Model	MERLIN LEGEND Release 6.1
Category	Conference System
Language	English