MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 175Coverage
button and move it to a virtual button that is not actually on the physical
telephone. This conserves buttons and prevents accidental calls to 114
from ringing at the extension.
4. Assign the extension (in Figure 13
, Extension 114) to coverage group 1.
Assign coverage group 1 to the voice-mail calling group, 770.
Figure 13. Phantom Extensions
For example, consider how the phantom extensions coverage configuration works
when a caller dials the DID number, for example,
. Extension 114 rings
several times on a Shared SA button. If the call is not answered, it is covered by
an operator, and the display shows
&RYHU H[W. The operator answers the call
and the caller asks to leave a message. The operator transfers the caller to the
extension’s voice mail, Extension 114, using Direct Voice Mail. The caller leaves a
message for the person at the extension, and the Message light goes on.
NOTE:
A user can give out a regular telephone number (in this example,
555-5214) and a voice mail number (555-5114). This way, callers can leave
a message without ringing the telephone. This is necessary to receive
messages outside of office hours. Callers cannot leave messages after
hours unless they know the second DID number.
Call comes in
for ext 214.
Rings at ext 114
on Shared SA.
Operator
answers
Ext 214 Covers
to Operator
Operator transfers
directly to 114’s
Voice Mail.
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