Lucent Technologies MERLIN LEGEND Release 6.1

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MERLIN LEGEND Communications System Release 6.1

Feature Reference

555-661-110

Issue 1

August 1998

Features

Page 608Service Observing

■ An internal or external call must arrive on an SA button, Personal Line,

Cover button, or Pool button.

■ A call can be observed by only one Service Observer at one time

■ No more than two internal parties can be on the call.

Main Page

Default Chapter3
- Table of Contents3
- Feature Reference 555-661-110 August13
- MERLIN LEGEND Communications System Release 6.1 Issue13
- August18
Important Safety Instructions18
- Save These Instructions19
New Features and Enhancements20
- Release 6.1 Enhancements (August 1998)20
Prior Releases: Features and Enhancements24
- Release 6.0 Enhancements (February 1998)24
- Release 5.0 Enhancements (June 1997)28
- Release 4.2 Enhancements (June 1997)33
- Release 4.1 Enhancements (June 1997)36
- Release 4.0 Enhancements (March 1996)38
- (Hybrid/Pbx Mode39
- Release 3.1 Enhancements (March 1996)41
Features50
- Index of Feature Names51
- Index to Features by Activity64
- Account Code Entry/Forced Account Code Entry76
- Alarm81
- Alarm Clock83
- Allowed/Disallowed Lists85
- Authorization Code92
- Auto Answer All98
- Auto Answer Intercom101
- Auto Dial103
Features104
- Special Characters for Outside Auto Dial104
- Hybrid/Pbx Mode105
- Automatic Line Selection and Ringing/Idle Line Preference109
- Automatic Line Selection110
- Factory-Set Automatic Line Selection Sequence111
- Automatic Maintenance Busy115
- Key and Behind Switch Modes116
- Automatic Route Selection117
Features125
- ARS Table Selection125
- Full Centrex Service180
- Limited Centrex Service181
- Group Coverage Only or All Individual Coverage Receivers Unavailable (Release 4.0 and Prior Systems)217
  - (Release 4.0 and Prior Systems)217
- Individual (Primary and Secondary) and Group218
- Individual (Primary and Secondary) and Group Coverage Ringing Patterns (Release 4.0 and Prior Systems)219
- Primary Coverage221
- Phantom Calling Groups222
- Phantom Extensions224
- Coverage and Direct Voice Mail225
  - CTI (Computer Telephony Integration) Link236
  - Digital Data Calls249
Applications252
- Direct-Line Console257
- Direct Station Selector266
- Direct Station Selector268
  - Results of Pressing DSS Button While Active on a Call: DLC Position with One-Touch Hold270
  - Results of Pressing DSS Button While Active on a Call: DLC Position with One-Touch Transfer271
  - Results of Pressing DSS Button While Active on a Call: QCC Position272
  - LED Meanings for Normal Call-Handling Operation274
  - LED Meanings for Supervisor Operation Without Message Status Active275
  - LED Meanings for Hotel Extension Status Operation with Message Status Active277
  - LED Meanings for Supervisor or Hotel Extension Status Operation with Message Status Active278
  - Direct Voice Mail286
  - Directories289
  - Display296
  - Call-Handling Displays298
- Line Display Home Screen301
- Line Display Menu Screen302
  - Feature Screen Options303
  - Line Display Inspect Screen for Programmed Button304
  - Do Not Disturb324
  - Extension Status329
  - Extension Status for Calling Group/Cms Mode331
  - Extension Status for Hotel Mode331
  - Fax Extension335
  - Forced Account Code Entry337
- Forward and Follow Me338
  - Forwarded Call Ringing346
- Group Calling361
  - Eligibility of Calling Group Calls for Queue Control367
  - Overflow Threshold374
  - Checking the Effectiveness of Delay Announcements379
- Headset Options392
- Hold399
- Hotline408
- Idle Line Preference411
- Inside Dial Tone412
- Inspect413
  - Programmed Button413
- Integrated Administration416
  - Database Reconciliation Rules420
  - Screen-Labeled Function Keys for Integrated Administration423
- Application Switch Defaults Screens426
- Extension Directory Screen429
- AUDIX Voice Power and AUDIX Voice Power/Fax430
- System Programming/Switch Admin Menu Screen433
- System Programming/Switch Admin Form Screen433
- System Programming/Switch Admin Menu Screen438
- Automated Attendant Screen438
- Automated Attendant: Immediate Call-Handling Screen439
- Automated Attendant: Night Service Screen441
- Call Answer Screen442
- Fax Response Screen443
- Information Service Screen444
- Message Drop Screen445
- Voice Mail Screen445
- Labeling449
  - Factory-Set Posted Messages and Their Codes451
- Language Choice454
- Last Number Dial458
- Line Request462
- Messaging464
  - Message-Waiting Display Identifiers469
- Microphone Disable478
- Multi-Function Module480
- Music on Hold487
  - Call Types and Transfer Audible488
- Night Service491
- Paging502
- Park510
- Personal Lines515
- Personalized Ringing523
- Pickup524
  - Types of Pickup525
- Individual Pickup525
- Pools530
- Power-Failure Transfer537
- Primary Rate Interface (PRI) and T1538
- PRI Lines and B-Channel Groups546
  - Line Compensation Settings555
- PRI Call Processing (Non-Tandem Only)562
  - Sample PRI Dial-Plan Routing Table564
  - Sample Network Selection Table567
  - Sample Special Services Selection Table568
  - Sample Call-By-Call Services Table569
  - Sample T1 Switched 56 Dial-Plan Routing Table573
- Privacy581
- Programming584
- MLX-20L Telephone and DSS587
- System Programming Console Overlay587
- SPM Display589
- Queued Call Console (QCC)592
  - Features Available at Call Progress Stages597
  - QCC Buttons598
- QCC Button Assignments598
- Recall/Timed Flash616
- Reminder Service623
- Remote Access627
  - Remote Access Routing633
- Ringing Line Preference641
- Ringing Options642
  - Distinctive Ringing645
- Saved Number Dial650
- Second Dial Tone Timer654
- Service Observing656
  - Error Tones658
  - Direct-Line Console (Dlc)662
- Signal/Notify670
- Speed Dial673
- Station Message Detail Recording (SMDR)680
  - Systems Only)680
- Sample SMDR Report in ISDN Format683
  - System Access/Intercom Buttons697
  - System Renumbering708
- Digit Numbering Plan711
- Digit Numbering Plan712
- Set up Space Numbering Plan714
  - Renumbering Extensions715
  - Technical Support, See Appendix A719
  - Timed Flash719
  - Tandem Switching720
  - Timer733
  - Toll Type734
  - Touch-Tone or Rotary Signaling736
  - System Requirements for Ttrs738
  - Ttrs Required by Voice Messaging Systems/Auto Attendants738
  - Ttrs Required for Primary Delay Announcement Devices When Using Prompt-Based Overflow739
  - Ttrs Required for Secondary Delay Announcement Devices When Using Prompt-Based Overflow739
  - Modules with Ttrs740
  - Transfer742
  - Uniform Dial Plan Features759
  - Voice Announce to Busy774
  - Volume777
A Customer Support Information778
Customer Support Information Support Telephone Number778
- Support Telephone Number778
- Federal Communications Commission (FCC) Electromagnetic Interference Information778
- Canadian Department of Communications (DOC) Interference Information779
- FCC Notification and Repair Information779
- Installation and Operational Procedures780
- DOC Notification and Repair Information782
- Renseignements Sur la Notification du Ministère des Communications783
- Security of Your System: Preventing Toll Fraud785
- Toll Fraud Prevention786
- Other Security Hints792
- Limited Warranty and Limitation of Liability795
- Remote Administration and Maintenance797
B Features and Planning Forms800
C System Features810
System Features810
D General Feature Use and Telephone Programming814
- General Feature Use Information814
  - Programmed Button814
- Telephone and Operator Features816
General Feature Use and Telephone Programming D-1817
- Telephone and Operator Features817
- Telephone Programming825
- Programming Analog Multiline Telephones826
- Programming MLX-10 and MLX-5 Nondisplay Telephones826
- Programming MLX Telephones Using the Display827
- Programming MDC 9000 and MDW 9000 Telephones829
E System Programming Menu Hierarchy830
- Feature Reference 555-661-110 August831
- MERLIN LEGEND Communications System Release 6.1 Issue831
Sample Reports832
F Sample Reports832
- Sample Report832
- F Sample Reports833
- System Information Report837
- Dial Plan Report838
- Non-Local Dial Plan Report841
- Label Information Report842
- Tie Trunk Information Report843
- DID Trunk Information Report843
- GS/LS Trunk Information Report844
- General Trunk Information Report844
- DS1 Information Report845
- PRI Information Report845
- Remote Access (DISA) Information Report849
- Operator Information Report850
- Allowed Lists Report852
- Access to Allowed Lists Report853
- Disallowed Lists Report853
- Access to Disallowed Lists Report854
- Automatic Route Selection Report854
- Extension Directory Report855
- System Directory Report856
- Group Paging Report856
- Extension Information Report856
- Group Coverage Information Report858
- Direct Group Calling Information Report859
- Night Service Information Report860
- Group Call Pickup Report861
- Error Log Report861
- Authorization Code Information Report862
- BRI Information Report862
- Switch 56 Data Information Report863
G Button Diagrams864
- MLX-20L and MLX-28D Telephone Button Diagram864
G Button Diagrams865
- MLX-16DP Telephone Button Diagram (Hybrid/Pbx Mode865
- MLX 5- and 10-Button Telephone Button Diagram865
- Analog Multiline Telephone Button Diagram (Hybrid/Pbx Mode866
- MLX-16DP Telephone Button Diagram867
- Analog Multiline Telephone Button Diagram (Key and Behind Switch Modes869
Programming Special Characters870
H Programming Special Characters870
- Single-Line Telephones870
  - Special Characters for Single-Line Telephones870
- Analog Multiline Telephones871
  - Special Characters for Analog Multiline Telephones871
- And MLX-5 Nondisplay Telephones872
  - Special Characters for MLX-10 and MLX-5 Nondisplay Telephones872
- MLX Display Telephones873
  - Special Characters for MLX Display Telephones873
I Applications874
- Organization of Descriptions876
- System Support for Applications876
  - Application Capacities and Mode S of Operation876
- Supported Printers878
  - Applications Printers878
- Passageway Direct Connection Solution879
- Voice Messaging Systems881
- MERLIN MAIL and MERLIN LEGEND Mail884
- Messaging 2000892
  - Ports Required for MERLIN MAIL and MERLIN LEGEND Mail Voice Messaging Systems892
- Lucent Technologies Attendant893
  - Lucent Technologies Attendants Required896
- MERLIN LEGEND Enhanced Service Center897
  - Call Accounting System898
  - Call Accounting Terminal901
- Call Accounting Terminal Basic902
- Call Accounting Terminal Plus903
Glossary954
- Messaging 2000 I1003
- MERLIN LEGEND Communications System Release 6.1 Issue1021
- Feature Reference 555-661-110 August1021

Lucent Technologies MERLIN LEGEND Release 6.1 - Page 657

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