MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 150Conference
Service Observing In Release 6.1 and later systems, Service Observing does not interfere
with the use of the conference feature by observed extensions. While
observing an extension, Service Observers cannot use the Conference
feature; a press of the Conference button is ignored by the system. The
consultation portion of a call may be observed. Any member of a
conference call that is observed does not receive the conference display.
Service Observing follows the MERLIN LEGEND limitations for calls,
namely that no more than three internal extensions can be on one call,
regardless if it is an outside or inside call. Consequently, a Service
Observer is dropped from a call when the observed extension places the
call on hold for conferencing. If one of the conferencing parties is outside
the system, the Service Observer is reconnected when the conference is
complete. If the conferencing parties are all internal, the Service Observer
is
not
reconnected when the conference is complete.
Although a Service Observer may be dropped from a conference call, the
Service Observing session is still active for the observed extension. When
the observed extension receives another call after the conference call, the
Service Observer is connected to the call.
Selective Drop
An observed extension cannot use Selective Drop to drop a Service
Observer from a call, nor can a Service Observer use Selective Drop to
hang up an observed call.
Signal/Notify Signaling can be used during a conference.
SMDR When a conference call includes inside and outside participants, records
are generated only for outside participants. When a call is dropped from a
conference call, it is considered a completed call and is sent to the SMDR
print queue.
Speed Dial Press the Conf button to enter the Flash special character in a Personal
Speed Dial or System Speed Dial telephone number. Press the Drop
button to enter the Stop special character.
System Access/
Intercom Buttons
Calls on SA and ICOM buttons (including Shared SA buttons) can be
included in a conference call. If a user involved in a conference call on an
SA or ICOM button also has an SSA button for one of the conference
participants, the call is active at the SA or ICOM button and not at the
SSA button for the other participant.
Transfer A conference call with three or more participants, including the
conference originator, cannot be transferred. However, if the conference
originator has one person on hold for the conference and decides to
transfer the call after dialing the number for the next participant, the
originator can press the Transfer button to transfer the call instead of
conferencing it.
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