MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 235Direct Station Selector
Transfer The Transfer option of one-touch Hold applies only to outside calls on a
DLC, not on a QCC.
The operation of one-touch Hold varies according to the type of call and
button appearance:
â– When one-touch Hold is programmed systemwide and the operator
is active on a Personal Line, pressing a DSS button also puts the
call on hold. This prevents accidental disconnection of callers and
speeds call handling. If the operator is active on an inside call and
the call is on hold, the DLC operator hears an abbreviated ring as a
reminder each time the interval programmed for the operator hold
timer (10–255 seconds) expires.
â– If the operator is active on an inside or outside call on an SA button,
pressing a DSS button does not place the call on hold. The user at
the extension associated with the DSS button hears the manual
signaling beep.
â– For Release 6.1 systems (Hybrid/PBX mode only), if, while on an
inside or outside call on an SA button with one-touch Hold enabled,
a DLC operator presses a DSS button for a non-local extension, the
call is not placed on hold, and the extension is not dialed. If,
however, while on an outside call on a Personal Line button with
one-touch Hold enabled, a DLC operator presses a DSS button for a
non-local extension, the call is placed on hold and the non-local
extension is dialed.
When one-touch Hold is programmed and an operator presses a DSS
button with an inside caller on the line (or, in Hybrid/PBX mode, with an
outside caller on an SA button), the call is not put on hold and a signal is
sent to the extension corresponding to the DSS button pressed. When
one-touch Transfer (with either manual or automatic completion) is
programmed and an operator presses the DSS button while the caller is
on the line and no SA or ICOM button is available to transfer the call, the
call does not go on hold. If the operator hangs up, the caller is
disconnected.
Transfer is always initiated—and transfer completion is manual—when an
operator presses the DSS button corresponding to a line/trunk number,
pool dial-out code (Hybrid/PBX only), or ARS access code (Hybrid/PBX
only), even if one-touch Hold, one-touch Transfer with automatic
completion (DLC only), or automatic extended call completion (QCC only)
is programmed for the system.
When an operator transfers an Individual or Group Coverage call and the
call returns, the red LED next to the DSS button for the sender does not
flash as it does for a transfer return for calls received on other types of
line buttons.
When an operator transfers a call to a calling group and the call returns,
the red LED associated with the calling group does not flash as it does for
a transfer return from a user’s extension.
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