MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 239Direct Voice Mail
Feature Interactions 17
Centralized Voice
Messaging
Only extensions on the same MERLIN LEGEND system can use Direct
Voice Mail (DVM). DVM does not work when calling a non-local
extension. For example, if a person on one system calls an extension on
another system and presses the DVM button, the button press is ignored.
If a person calls an extension on the same system and presses the DVM
button, the call is sent to the voice messaging system. This affects
MERLIN LEGEND systems of Release 6.1 or later.
Coverage Direct Voice Mail overrides coverage-inhibiting features such as
Coverage Off, Coverage VMS Off, and Coverage Inside Off.
Direct Station
Selector
On a QCC’s DSS, the Direct Voice Mail button is a fixed button, the
rightmost button in the second row from the bottom.
Forward/Follow Me In Release 4.0 and later systems, if Forwarding is active and Delayed
Forwarding is not set to zero rings, pressing the Direct Voice Mail button
at the forwarding extension while a call is ringing on a button causes the
call to go directly to voice mail coverage; the call does not get forwarded.
In Release 3.0 and later systems, a call that is transferred to an extension
using Direct Voice Mail is not forwarded.
Headset Options When an MLX telephone user (other than a QCC operator) transfers a
call by using Direct Voice Mail, Headset Auto Answer is turned off and
must be turned on manually to resume using the feature.
Service Observing In Release 6.1 and later systems, when an extension being observed
transfers a call by using Direct Voice Mail, the Service Observer is
dropped from that call.
Transfer A user with a Direct Voice Mail button can activate Direct Voice Mail after
starting to transfer a call. While a transfer is being made, press the Direct
Voice Mail button to transfer the call to the extension’s voice mail.
Complete the transfer as usual by pressing the Transfer button or
hanging up.
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