MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 298Forward and Follow Me
Considerations and Constraints
On multiline telephones, Forward should be programmed on a button so that the
LEDs provide a visual reminder when calls are being forwarded.
A user can forward calls to only one extension or outside telephone number.
A user can receive forwarded calls from an unlimited number of extensions.
Forward (including Remote Call Forwarding) and Follow Me cannot be used at the
same time. When the second feature is turned on, the first one is automatically
turned off.
In Release 4.1 and later systems, the call need not ring when all SA or ICOM
buttons are busy. A call forwarded to an outside number does not ring at the
forwarding telephone. A call forwarded to a single-line telephone rings until the
call is answered. In Release 4.0 and prior systems, an SA or ICOM call to an MLX
or analog multiline telephone extension must ring once at the forwarding
telephone, or according to the programmed Forwarding Delay in Release 4.0
systems. It rings until answered at an available SA or ICOM button on the
destination telephone (see Table 22
).
A forwarded outside call rings as an inside call (one-ring burst) at the destination
extension; it does not ring with the normal distinctive ring for an outside call.
The ability to use Remote Call Forwarding to forward calls received on a personal
line to an outside number must be assigned through system programming. If this
ability is assigned, only the principal user of a personal line can forward calls on
that line to an outside number. If a principal user is not assigned, calls on a
personal line cannot be forwarded to an outside number. When the principal user
turns on Remote Call Forwarding, all calls received at that extension on an SA or
ICOM button are forwarded to the outside number. Only one inside call at a time
can be forwarded. However, multiple outside calls can be forwarded. No error
tone sounds when a user with a restricted telephone uses Remote Call
Forwarding. However, when a call eligible for forwarding is received, the system
checks restrictions and denies the forward if the outside telephone number either
is not on an Allowed List assigned to the restricted extension or is included on a
Disallowed List assigned to the restricted extension.
If a user is off hook on an SA or ICOM button while turning on Forward, Remote
Call Forwarding, or Follow Me, and enters an invalid destination, he or she hears
an error tone. On an MLX display telephone, the display clears. If a user enters an
invalid extension while turning on Forward, Remote Call Forwarding, or Follow Me
at an analog multiline display telephone, the display shows
(UURU.
Reliable disconnect cannot be programmed for a T1 channel programmed to
emulate a loop-start line. When a call is received on a loop-start emulation
channel and Remote Call Forwarding is used, the call is forwarded to the primary
system operator instead of to the destination telephone number.
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