MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 309Forward and Follow Me
Music On Hold In Release 6.0 and later systems where extensions are using the Centrex
Transfer via Remote Call Forwarding feature, do not program Music On
Hold as the transfer audible. If Music On Hold is programmed in this case,
a caller being transferred hears a click, three seconds of Music On Hold,
a second click, then silence for about 10 seconds, then ringback or a busy
tone from the central office. This can confuse outside callers, who may
then hang up.
Night Service When Night Service is turned on, calls arriving for a Night Service group
member can be forwarded to a local extension by using Forward or
Follow Me. However, calls cannot be forwarded to an outside telephone
number or a non-local extension.
Paging Calls cannot be forwarded to a paging group. The line/trunk number used
to connect loudspeaker paging equipment cannot be used to forward calls
to outside telephone numbers.
Park Returning parked calls are not forwarded.
Personal Lines When an extension is programmed as the principal user of a personal
line, calls arriving on the personal line can be forwarded to an outside
number (if the extension can use Remote Call Forwarding) as long as the
personal line is not a loop-start line with unreliable disconnect. (In
Release 6.0 and later systems, reliable disconnect is not required for the
Centrex Transfer via Remote Call Forwarding feature.)
In Release 4.1 and later systems, the Forward on Busy enhancement
does not apply to calls received on personal lines.
Pickup Pickup cannot be used to answer calls being forwarded to an outside
telephone number.
Pools A pool can be used to forward calls to an outside telephone number.
Enter the pool dial-out code before the telephone number.
Primary Rate Interface
and T1
A PRI line that has been programmed for routing by dial plan cannot have
Remote Call Forwarding allowed. A T1 Switched 56 line cannot be used
for Remote Call Forwarding.
Recall/Timed Flash A multiline telephone user on an inside Forward or Follow Me call can use
Recall. In Release 2.0 and later systems, Recall can also be used on an
outside call received on a loop-start line.
Remote Access A user can turn on Forward or Remote Call Forwarding through Remote
Access. To do so, call into the system on a line/trunk that is programmed
for Remote Access, and enter the barrier code, if required.
To forward calls to an extension, dial
while listening to system dial
tone. Then dial the forwarding extension number and the destination
extension number. If the destination number is a non-local extension, dial
a pound sign (#) after the extension number.
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