MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 317Group Calling
â– The extension is not ringing or busy on another call.
â– The extension does not have a call on hold (except for a call awaiting
transfer).
â– The extension is not in programming or test mode.
â– An SA or ICOM button is available for call delivery.
â– Do Not Disturb is off.
â– Calls are not being forwarded through Forward, Remote Call Forwarding,
or Follow Me.
â– The calling group member has not activated Callback to reach a busy
line/trunk (Hybrid/PBX mode only) or extension.
â– The calling group member is not about to receive a call from a caller who
has used Callback to reach the member.
Calling Group Options
This section describes the Group Calling options assigned through system
programming and available only for calling groups.
Queue Control
In Release 6.0 and later systems, the system manager can control the maximum
number of calls allowed in the primary calling group queue (not an overflow
queue) for calls that arrive on certain facilities often assigned to calling groups.
The factory setting is 99, but any value from 0 to 99 can be specified as the
maximum. When the number of calls in queue reaches the programmed
maximum, subsequent eligible callers receive a busy signal.
Queue control applies to the following types of calls:
â– DID and dial-in tie trunk calls
â– PRI facilities programmed for dial-plan routing
â– Calls that are transferred from a VMI port
â– Calls transferred on an inside or private network line
NOTE:
For private network trunks, the call returns only when PRI lines are
used and the transfer has been manually completed. Calls
transferred to a local calling group or using network PRI lines return
to the transfer originator.
â– Inside calls to the calling group
â– Inside Dial 0 (#0) and #800 calls delivered to the calling group that is
assigned as the QCC Position-Busy backup
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