MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 342Group Calling
Transfer
continued
Voice-announced transfers cannot be made to a calling group.
There is no limit to the number of calls that can be transferred to a calling
group. When an agent transfers a call, the system moves his or her
extension to the end of the most-idle queue (Release 5.0 and later
systems).
In Release 2.0 and later systems, when an inside caller is transferred to a
calling group and no members are available, the inside caller hears a
one-burst ringback. When an outside caller is transferred to a calling
group and no members are available, the outside caller hears a two-burst
ringback or Music On Hold (if programmed).
Calls transferred by a voice messaging system to an invalid extension, or
that are not answered and are programmed to be sent to a calling group,
are delivered to an available member of a calling group as a non-calling
group call. If the member does not answer the call, the call is not queued,
is not delivered to a delay announcement unit, and does not overflow.
Instead the system tries later to deliver the call. In Release 6.1 systems
and later, these calls may be delivered to a calling group with a non-local
member.
UDP Features Private-networked trunks cannot be programmed to ring into calling
groups because tandem trunks are dial-in facilities.
When a calling group extension number is included in the non-local dial
plan, you can dial the group just as you would any other extension. Calls
can be transferreda to non-local calling groups.
In Release 6.0 systems (Hybrid/PBX mode only), all calling group
members, the supervisor, alerts, delay announcement devices, and
overflow receivers must be located on the same system.
In Release 6.1 and later systems (Hybrid/PBX mode only), coverage and
overflow can be directed to a calling group that contains a single non-local
extension number.
Calls-in-Queue Alarm buttons and alerts as well as delay announcement
devices work only for calling groups on the local system.
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