MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 449Night Service
Queued Call Consoles 30
The Night Service button is factory-assigned as a fixed feature on a QCC.
In Release 4.1 and later systems, if an outside line is assigned to more than one
QCC Night Service group and only one QCC operator activates Night Service,
incoming calls on the outside line ring on extensions programmed as members of
the Night Service group associated with the operator.
In Release 4.0 and prior systems, if more than one QCC operator is assigned to
receive calls on an individual outside line, Night Service must be activated at all
assigned positions before calls on the line/trunk ring on extensions programmed
as members of the Night Service group. If Night Service is not activated by one of
the QCCs programmed to receive the calls, after-hours calls ring at that position
and do not receive Night Service coverage.
When Night Service is on, unassigned DID extension and LDN (operator) call
types ring into the QCC queue. If these call types are programmed not to go to the
QCC queue, the caller hears an error tone when Night Service is off. However,
when Night Service is on, these call types still ring into the QCC queue,
regardless of programming.
When multiple Night Service calls are received in the QCC queue at the same
time and none of the calls are answered by a Night Service group member—all
group member SA or ICOM buttons are busy—new calls are sent to the QCC
queue and can be answered only by a QCC operator. To avoid this situation, all
outside lines assigned to ring on the QCCs should be assigned as personal lines
on at least one group member’s extension.
Other Multiline Telephones 30
To make a call when Night Service with Outward Restriction is assigned on a
multiline telephone, before lifting the handset, press the Hold button and dial the
password. When you have entered the correct password, lift the handset and
make the outside call. Night Service password entry is not supported on
MDC 9000 or MDW 9000 telephones.
Single-Line Telephones 30
Single-line telephones cannot make outside calls when Night Service with
Outward Restriction is activated.
Feature Interactions 30
Alarm A line/trunk jack programmed as a maintenance alarm port cannot be
assigned to a Night Service group.
Authorization Code An authorization code can be used when Night Service is activated. For
Night Service with Outward Restriction, a user must enter a valid
password before entering an authorization code.
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