Lucent Technologies MERLIN LEGEND Release 6.1 User Manual

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Issue 1
August 1998
Features
Page 564Queued Call Console (QCC)
Park Eight park dial codes are automatically reserved for parking calls from a
QCC. The factory-set extension numbers are 881 through 888. To assign
the park zones to a DSS connected to a QCC, the extension numbers
must be in the range programmed for the Page buttons.
A QCC operator with a DSS parks a call either by pressing the DSS
button for the park zone or by pressing the Start button and then the DSS
button. The call is automatically parked; the operator does not need to
press the Release button. A QCC operator without a DSS cannot park
calls.
To pick up a parked call, a QCC operator presses the Feature button and
selects
3LFN8S from the display, then dials the extension number for the
extension or park zone where the call is parked.
Calls parked by QCC operators can be programmed to return to the QCC
operator who parked the calls and/or to another QCC operator. Returning
parked calls are also assigned a QCC queue priority level; the factory
setting is 4. With message center operation, a call parked by a QCC
operator can be returned to the message center position.
Personal Lines Personal lines cannot be assigned to a QCC.
Pickup A QCC can be a member of a Pickup group. QCC operators can use
Individual Pickup and Group Pickup only by selecting them from the
display.
,QGLYLGXDO3LFNXS and *URXS3LFNXS are available from the
Home screen on QCCs.
Pools Pool buttons cannot be assigned to a QCC, but a QCC operator can
select pools to make outgoing calls by pressing a Call button and dialing
the ARS or pool dial-out code. A QCC operator can be assigned to
receive calls on lines/trunks assigned to pools.
A Pool Status button is assigned as a fixed-feature button on a QCC and
provides a QCC operator with the status of all pools (maximum of 11),
including pools of private-network trunks (Release 6.0 and later systems).
The QCC operator presses the Inspct button followed by the Pool Status
button, and the busy or available status of pools is shown on the display.
Privacy A QCC operator cannot use Privacy.
Recall/Timed Flash A Recall button cannot be programmed on a QCC.
Reminder Service Reminder service cannot be used on a QCC.

Lucent Technologies MERLIN LEGEND Release 6.1 Specifications

General

Brand	Lucent Technologies
Model	MERLIN LEGEND Release 6.1
Category	Conference System
Language	English