MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 590Remote Access
Forward and
Follow Me
Users can set up forwarding of calls to extensions or outside telephone
numbers through remote access, as long as the system manager has
enabled Remote Call Forwarding. To do so, call into the system on a
line/trunk that is programmed for remote access. If a barrier code is
required, the remote access dial tone (stutter tone) sounds. Enter the
barrier code. Once you have correctly entered the barrier code (or if
barrier codes are not required), the system dial tone sounds.
To forward calls to an extension, dial
while listening to system dial
tone. Then dial the forwarding extension number and the destination
extension number.
To forward calls to an outside telephone number, dial
and the
forwarding extension number. Then dial either the ARS or pool dial-out
code (Hybrid/PBX mode only), the line/trunk number (usually 801–880),
or a
for Centrex Transfer via Remote Call Forwarding (Release 6.0 and
later systems). Finally, dial the destination telephone number and press
to signal the end of the dialing sequence. If a Pause is needed in the
dialing sequence for Centrex Transfer via Remote Call Forwarding, the
feature must be activated at a local system multiline extension.
To cancel forwarding of calls to an extension, dial
while listening to
system dial tone. Then dial the forwarding extension number.
Group Calling A remote access user cannot be a member of a calling group but can call
into a calling group. When the call rings at a calling group member’s
telephone, it rings as an outside call. A calling group can be programmed
to receive calls that remote access users make to invalid extensions. If a
line/trunk is programmed for both remote access and Group Calling,
remote access overrides Group Calling.
In Release 6.0 and later systems, remote access calls to a calling group
are not subject to queue control.
Music On Hold Remote access users waiting for a busy pool or extension do not hear
Music On Hold, even if it is programmed on the system. They hear the
queuing tone, then silence.
Night Service In Release 4.1 and later systems, the outside line/trunk can be assigned
to a Night Service group; in this case, incoming calls received on the
outside line/trunk receive remote access treatment when Night Service is
activated at
any
system operator position for a group where the line is
assigned. In Release 4.0 and prior systems, when incoming calls are
received on a line/trunk programmed for shared remote access, they are
treated as remote access calls only when Night Service is activated on
all
of the operator positions that receive calls on that line/trunk.
When a call is received on a line/trunk programmed for shared remote
access and Night Service is not activated, the call rings at the extension
programmed as the redirect destination for calls to invalid numbers.
Paging Loudspeaker paging cannot be accessed from outside the system
through DID lines or remote access.
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