MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 611Service Observing
Warning Tone 42
The Service Observing warning tone alerts the observed extension and the other
parties on the call that a Service Observer is listening in on the call. The warning
tone is a single tone that occurs:
â– at the beginning of each observed call.
â– when the observed party takes a call off Hold.
â– when the observed party conferences in another party.
For each Service Observing group that is programmed through Centralized
Telephone Programming, a warning tone can be programmed to be On or Off. If
Off is selected, no warning tone is heard, and the observed extension and the
other parties on the call do not know when the call is being observed. The factory
setting is On.
Considerations and Constraints 42
Service Observing can be performed only from an MLX telephone. Only one
Service Observing button can be programmed on a telephone.
Only one extension at a time can be observed from one telephone.
Service Observing can be performed on any type of extension except an
extension programmed as a QCC or CTI link. If a Service Observer extension
converts to a QCC or CTI link, it is removed from the Service Observing group.
Service Observing is available on all line types.
Up to sixteen Service Observer extensions can be programmed on one system.
A Service Observer can observe another Service Observer extension if that
extension is a member of the group that the first Service Observer is programmed
to observe.
A Service Observer cannot observe another Service Observer who is already
observing an extension.
If an extension is being observed, attempts by other Service Observers to observe
the extension are denied and reorder tone sounds.
When the warning tone is set to On (the factory setting), the person at the
extension being observed and the person at the far-end hear it when the Service
Observer starts to listen in. If warning tone is set to Off, the observed extension
and the far-end receive no indication that the call is being observed.
Displays at observed extensions receive no information to indicate that they are
being observed.
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