MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 620Service Observing
Transfer A Service Observer cannot transfer observed calls.
If an observed extension transfers a call, the Service Observer is dropped
from the call when the transfer is initiated and when it is completed, but
the Service Observing session remains active. If the observed extension
consults the destination station before the transfer is completed, the
Service Observer hears the consultation. Either extension involved in a
consultation can be observed.
If the Service Observer is observing the extension that originally made the
call, the Service Observer remains on the call when the transfer is
completed.
If the Service Observer is observing the extension that is the destination
of the transferred call, the Service Observer hears the call when the
transfer is completed.
NOTE:
The most important thing to remember is that a Service Observer
observes an extension, not a call. Whenever that extension is
active on a call (whether the extension is the originator, the
transferrer, or the recipient of the call), the Service Observer can
observe the call.
Transfer return and transfer redirect calls can be observed.
Trunk-to-trunk transfer calls drop the observer at the completion of the
transfer.
UDP Features Calls coming across a private network can be observed just like outside
calls. A Service Observer cannot observe non-local extensions.
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