MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 25Index to Features by Activity
System Manager Features For Feature Name
Troubleshooting (continued)
Correct problems that users are having with the
switchhook, Recall, or Flash button
N/A Recall/Timed Flash (p. 567)
Join a caller and the extension he or she wants to
reach
Operator
consoles
Direct-Line Console (p. 208)
Queued Call Console (p. 543)
Find out about the Alarm button that signals a system
problem
Operator
consoles
Alarm (p. 32)
Find out about the Alarm button that signals too many
calls waiting in line for your attention or your group’s
attention
Operator
consoles
Group Calling (p. 312)
Auto Dial (p. 54)
Activate Night Service for system use outside of
normal business hours
Operator
consoles
Night Service (p. 442)
Set up the way calls are distributed to calling group
members
System
manager only
Group Calling (p. 312)
Monitor others’ calls N/A Direct-Line Console (p. 208)
Queued Call Console (p. 543)
Direct Station Selector (p. 217)
Extension Status (p. 280)
Group Calling (p. 312)
Set up a device to answer calls when a group is
unavailable to take them
System
manager only
Group Calling (p. 312)
Log a calling group member in or out. Operator
consoles
Group Calling (p. 312)
Extension Status (p. 280)
Control the number of calls that can be waiting in a
calling group queue before callers receive a busy
signal
System
manager only,
Release 6.0
and later
Group Calling (p. 312)
Set options that control when calling group calls are
sent to a QCC operator or calling group for overflow
handling and when a calling group alarm or alert is
activated to indicate that too many calls are in queue
System
manager only
Group Calling (p. 312)
Log a delay announcement device for a group in or out Operator
consoles
Group Calling (p. 312)
Allow DLC operators to place calls on hold
automatically
System
manager only
Hold (p. 350)
Direct-Line Console (p. 208)
Turn an extension’s Message light on or off to indicate
that you have a message for the party
Operators only Messaging (p. 415)
(Send/Remove Message)