MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 696Transfer
With one-touch Transfer, the system is also programmed to complete transfers in
one of the following ways:
â– Automatic Completion (factory setting). A transfer is completed
automatically as soon as the Auto Dial or DSS button is pressed. The call is
removed from the telephone that initiated the transfer and begins ringing at
the destination extension.
One-touch Transfer with automatic completion does not allow a transfer
with consultation. This type of transfer is always a ringing call, and voice
announcements cannot be made. However, telephone users and operators
can still initiate a transfer with consultation by pressing the Transfer button,
then either dialing the destination extension or pressing an Auto Dial or
DSS button.
When one-touch Transfer with automatic completion is programmed, the
transfer of a call either to a busy extension or to an extension with Do Not
Disturb active is completed automatically, although the call cannot be
connected. The call does not return to the transfer originator until the
transfer return time expires.
In Release 6.0 and later systems (Hybrid/PBX mode only), if a DLC
operator selects the DSS button for the ARS access code while on another
call, any transfer over the private network requires manual completion.
â– Manual Completion. One-touch Transfer with manual completion allows a
transfer with consultation; the user can delay completing the transfer until
the destination extension is answered. The originator completes the
transfer by pressing the Transfer button or another line button, or by
hanging up.
One-Touch Hold 48
If the system is not programmed for one-touch Transfer, it is programmed for one-
touch Hold (the factory setting in Behind Switch mode). This Transfer option
applies to outside calls only. With one-touch Hold, a telephone user or operator
can transfer a call on an outside line button to another extension with a shared
button for the same outside line. The user or operator presses an Auto Dial or
DSS button for the extension to initiate the transfer. The outside call is put on hold,
and the system automatically selects an SA or ICOM button and dials the transfer
destination. The originator announces the call to the person at the destination
extension, who completes the transfer by pressing the line button with the call.
There is no transfer return function with one-touch Hold. If the transfer destination
does not answer or is busy, either the person who initiated the transfer must notify
the outside caller or the call remains on hold.
Type of Transfer 48
The system can be programmed for automatic selection of either a ringing
button—SA Ring or ICOM Ring (the factory setting)—or a voice-announce
button—SA Voice or ICOM Voice—when a transfer is initiated. Type of transfer
does not apply to calls transferred outside the system.
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