MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 708Transfer
Service Observing In Release 6.1 and later systems, a Service Observer cannot transfer
observed calls.
If an observed extension transfers a call, the Service Observer is dropped
from the call when the transfer is initiated and when it is completed, but
the Service Observing session remains active. If the observed extension
consults the destination station before the transfer is completed, the
Service Observer hears the consultation. Either extension involved in a
consultation can be observed.
If the Service Observer is observing the extension that originally made the
call, the Service Observer remains on the call when the transfer is
completed.
If the Service Observer is observing the extension that is the destination
of the transferred call, the Service Observer hears the call when the
transfer is completed.
NOTE:
The most important thing to remember is that a Service Observer
observes an extension, not a call. Whenever that extension is
active on a call (whether the extension is the originator, the
transferrer, or the recipient of the call), the Service Observer can
observe the call.
Transfer return and transfer redirect calls can be observed.
Trunk-to-trunk transfer calls drop the observer at the completion of the
transfer.
Signal/Notify A Signaling button can be used to dial the destination extension after the
Transfer button is pressed but cannot be used to initiate one-touch
Transfer.
Speed Dial Both Personal and System Speed Dial can be used to dial a transfer
destination.
SMDR The number of the extension that hangs up on an incoming outside call is
shown in the STN field of the Station Message Detail Recording report,
regardless of the number of times the call is transferred within the same
system. For a call to an outside number, the extension that dialed the call
is shown on the SMDR report, even if the call is then transferred to
another extension.
System Access/
Intercom Buttons
Transferred calls always arrive on SA or ICOM buttons. The only
exception is that when one-touch Hold is used, the transferred outside
call stays on hold on an outside line button until it is picked up. When a
transfer is initiated, the system automatically selects an SA or ICOM
button (a Shared SA button is not automatically selected). If no button is
available, the caller is put on hold for transfer and no line is selected. The
user can then select a Shared SA button or an SA Originate Only or
ICOM Originate Only button, wait for a free SA or ICOM button, or select
an outside line button to transfer a call to an outside number.
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