MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Applications
Page I-21Lucent Technologies Attendant
I
You can program Lucent Technologies Attendant to transfer calls in either of two
ways:
â– Unsupervised Transfer. The application dials the extension or department
requested by the caller and disconnects. If the call is not answered or the
extension is busy, the communications system routes the call to the
redirect extension.
â– Supervised Transfer. The application transfers the call and retrieves it if
the transfer is unsuccessful. It then directs the call to another telephone,
allows the caller a second route choice or plays a failed-transfer
announcement, depending on how you program it.
Lucent Technologies Attendant can answer calls immediately
(primary call
handling)
or after a delay
(secondary call handling).
Mode Differences 62
The system must operate in Key or Hybrid/PBX mode. You cannot use Lucent
Technologies Attendant on a system operating in Behind Switch mode.
Considerations and Constraints 62
You cannot connect Lucent Technologies Attendant to the system if AUDIX Voice
Power, MERLIN LEGEND Mail, or MERLIN MAIL is installed.
You can connect a maximum of four Lucent Technologies Attendants to the
system.
You can program the application to answer every incoming call or only calls on
certain lines/trunks.
You can route calls to an answering machine to allow callers to leave messages if
a called extension is busy, if a call is unanswered, or if it is after business hours.
Lucent Technologies Attendant can transfer calls to fax machines if the fax
extension number is specified and the caller dials it. The application does not
automatically detect fax tones.
Lucent Technologies Attendant provides 64 seconds for recording up to five
standard messages, including the caller greetings used during and after business
hours, a hold announcement for a caller who is being transferred, a connect
announcement for the department or extension receiving a transferred call, and
an announcement explaining that a call cannot be completed.
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