Section 5 Troubleshooting and Maintenance 5-2 Error Messages
5-9
NS Series Programming Manual
5-2-2 Troubleshooting Errors when Turning ON Power
This section describes possible errors immediately after power is turned ON to the PT and the coun-
termeasures for these errors.
No. Message Cause Possible countermeasure
1 FATAL ERROR No. 01: Touch Panel is
not connected: Please contact your
OMRON service center.
Touch panel error.
2 FATAL ERROR No. 02: SRAM Initializa-
tion Error: Please contact your OMRON
service center.
Hardware error in log
SRAM.
3 FATAL ERROR No. 03: MAC Address
Error: Please contact your OMRON
service center.
Incorrect MAC address.
The PT may need repaired.
Contact your nearest OMRON
representative.
4 FATAL ERROR No. 04:
PT Model type Identify error.
The PT model cannot be
determined.
The PT may need repaired.
Contact your nearest OMRON
representative.
10 ERROR No. 10: File System Error:
Please recover the system program.
File system is corrupted.
(A hardware fault
occurred or power was
interrupted during
writing.)
File reading or program
execution failed.
10 ERROR No. 10: Fail in loading files or
executing program: Please recover the
system program.
Read-only file is being
transferred to the PT.
10 ERROR No. 10: Fail in loading files:
Please recover the system program.
File reading failed.
Reinstall the system program by
inserting the Memory Card con-
taining the recovery program in
the PT and resetting the PT or
turning the power supply OFF and
ON again. (Refer to 3-6 Using
Memory Cards in the Setup
Manual.) If a read-only file is
stored in the PT, perform a clean
install. After that, confirm that the
file is not read-only and transfer
the screen data to the PT. If the
same problem occurs after rein-
stalling the system program, the
PT may need repaired. Contact
your nearest OMRON representa-
tive.
11 ERROR No. 11: Fail in loading files:
Please reinstall the system program.
File reading failed.
11 ERROR No. 11: Device check program
error: Please reinstall the system
program.
Hardware check program
is corrupted.
11 ERROR No. 11: SRAM check program
error: Please reinstall the system
program.
Log SRAM check
program is corrupted.
11 ERROR No. 11: IP Address Setting
Error: Please reinstall the system
program.
IP address setting
program is corrupted.
Execute automatic download of
the system program. If the same
problem occurs after download-
ing, insert the Memory Card con-
taining the recovery program in
the PT and reset the PT or turn
the power supply OFF and ON
again. (Refer to 3-6 Using Mem-
ory Cards in the Setup Manual.)
If the same problem occurs after
reinstalling the system program,
the PT may need repaired.
Contact your nearest OMRON
representative.