Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface
Troubleshooting and Diagnostics 27
The Open Problems screen provides detailed information, such as the time the event occurred,
the component and subsystem name, and a description of the issue. It also includes a link to an
Oracle KnowledgeBase article.
Tip - The System Log provides a chronological list of all the system events and faults that
have occurred since the log was last reset and includes additional information, such as severity
levels and error counts. The System Log also includes information on device not reported in the
Subsystem Summary screen. To access the System Log, in the left panel, click System Log.
In this example, the hardware fault with CPU 0 requires local/physical access to the server.
5.
Before accessing the physical server, review the Oracle X6-2 Server Product
Notes for information related to the issue or the component.
The product notes contain up-to-date information about the server, including hardware-related
issues.
6.
To prepare the server for service, see “Preparing for Service” on page 47.
7.
Service the component.
After servicing the component, you might need to clear the fault in Oracle ILOM. For more
information, refer the service procedures for the component.
Troubleshooting and Diagnostic Information
The following table lists diagnostic- and troubleshooting-related procedures and references that
can assist you with resolving server issues.
Description Link
Diagnostic information for the x86 servers, including procedures
for performing runtime and firmware-based tests, using Oracle
ILOM, and running U-Boot and UEFI Diagnostics tests to exercise
the system and isolate subtle and intermittent hardware-related
problems.
Oracle x86 Servers Diagnostics, Applications, and Utilities Guide
for Servers with Oracle ILOM 3.1 and Oracle ILOM 3.2
Administrative information for the Oracle X-6 series servers,
including information about how to use the Oracle ILOM system
event log (SEL) to identify a problem's possible source.
Oracle X6 Series Servers Administration Guide
Information about troubleshooting front and rear panel status
indicators.
“Troubleshooting Using the Server Front and Rear Panel Status
Indicators” on page 28
Information about how to manage server hardware faults using the
Oracle ILOM Fault Management Shell.
“Managing Server Hardware Faults Through the Oracle ILOM Fault
Management Shell” on page 37
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