Getting Help
Troubleshooting and Diagnostics 45
TABLE 8
Figure Legend
Figure Legend Description
1 Host Warm Reset
2 NMI (non-maskable interrupt) (For use by authorized
Oracle Service personnel only.)
3 SP Reset
Getting Help
The following sections describe how to get additional help to resolve server-related problems.
■
“Contacting Support” on page 45
■
“Locating the Chassis Serial Number” on page 46
Contacting Support
If the troubleshooting procedures in this chapter fail to solve your problem, use the following
table to collect information that you might need to communicate to support personnel.
System Configuration Information Needed Your Information
Service contract number
System model
Operating environment
System serial number
Peripherals attached to the system
Email address and phone number for you and a
secondary contact
Street address where the system is located
Superuser password
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