Troubleshooting Server Component Hardware Faults
24 Oracle Server X6-2 Service Manual • June 2016
Troubleshooting Server Hardware Faults
When a server hardware fault event occurs the system lights the Service Required LED and
captures the event in the system event log (SEL). If you have set up notifications through
Oracle ILOM, you also receive an alert through the notification method you chose. When you
become aware of a hardware fault, you should address it immediately.
To investigate a hardware fault, see the following:
■
“Basic Troubleshooting Process” on page 24
■
“Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface” on page 25
Basic Troubleshooting Process
Use the following process to address a hardware fault (for the step-by-step procedure, see
“Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface” on page 25).
1. Identify the server subsystem containing the fault.
You can use Oracle ILOM to identify the failed component.
2.
Review the Oracle Server X6-2 Product Notes.
Once you have identified the hardware issue, review the Oracle Server X6-2 Product Notes.
This document contains up-to-date information about the server, including hardware-related
issues.
3. Prepare the server for service using Oracle ILOM.
If you have determined that the hardware fault requires service (physical access to the
server), use Oracle ILOM to take the server offline, activate the Locate LED, and power off
the server.
4. Prepare the service work space.
Before servicing the server, prepare the work space, ensuring electrostatic discharge (ESD)
protection for the server and components.
For handling instructions for devices sensitive to ESD, see “Electrostatic Discharge
Safety” on page 48.
5. Service components.
To service the components, see the removal, installation, and replacement procedures in this
document.
Note - A component designated as FRU must only be replaced by authorized Oracle
Service personnel. Contact Oracle Services.
6. Clear the fault in Oracle ILOM.
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