Troubleshooting • 119
English
17-10-05-353-002g_10-2020 B
11.8 seca 360° proximity connection
11.9 seca 360° wireless connection
Fault Cause Remedy
Weight or height values do
not appear in the display
No
seca 360° proximity connection set
up
Administrator:
➔ Setting up a seca 360° proximity
connection
Network connection interrupted
• LAN: Ensure that the network cable is cor-
rectly plugged in and is not damaged
• WiFi: Reduce distance from router
seca scale/measuring rod incorrectly
configured
Administrator: Configure seca scale/
measuring rod as follows:
• Scan user ID: Required
• Scan patient ID: Required
• Confirmation of measurement on seca
measuring device: Required
• Port used: Port configured for communi-
cation with the
seca connect 103 software
(default: 22020) ➔ Setting up a connec-
tion to the seca analytics 115 PC software
• Follow seca 103/452 system instructions
for use
No measurement has yet been
performed using the seca scale/
measuring rod
Perform measurement as described in the
instructions for use for the seca scale/seca
measuring rod
seca scale/measuring rod has not
submitted a value
Submit value as described in the
instructions for use for the seca scale/seca
measuring rod
An error message appears
in the Weight or Height
field
An error occurred on the seca scale/
measuring rod
• Eliminate error as described in the instruc-
tions for use for the seca scale/seca
measuring rod.
• Follow seca 103/452 system instructions
for use
• If you are unable to eliminate the error,
contact seca Service.
Fault Cause Remedy
Weight or height values do
not appear in the display
seca 360° wireless wireless module of
the connected scale/measuring rod not
activated
Administrator:
➔ Setting up a seca 360° wireless
connection
No
seca 360° wireless wireless
connection set up
Scale/measuring rod not wireless-
capable (do not contain a
seca 360° wireless wireless module)
Enter measured values manually:
➔ Preparing a bioimpedance
measurement
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