Appendix E ’Customer Services’ — Support Center Contacts
280 Amethyst III DTV Smart Switch
User Manual
Support Center Contacts
Our international call center provides Thomson team members to
answer your product and customer service questions. It is available by
phone or e-mail 24 hours a day, 7 days a week.
The Thomson call center phone numbers are available on our website
(Service & Support / Contact Support page):
http://www.thomson-networks.com
After your call is logged by our call center, you are called back by a
technical support engineer.
To contact the Thomson support center by email please write to us at:
Email: contact.support@thomson-networks.com
To ensure fast customer service please include the following
information when contacting Thomson by email:
Your contract number
Your geographical location (i.e. country you are in)
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