Amethyst III DTV Smart Switch 283
User Manual
Appendix E ’Customer Services’ — Long Term Product Support
Long Term Product Support
Long-Term Product Support (LTPS) is the Thomson support provided
during the product life cycle, starting at the announcement of the end of
product manufacture and ending at the announcement of the end of
services.
After product phase-out announcement, LTPS data is provided by the
Thomson
Regional Sales and Field Services organizations.
The Thomson OneCare SLA commitment concerning LTPS data and
associa
ted services may differ from those included as part of the general
Thomson LTPS policy. In such cases, LTPS data and associated services
governed by the terms and conditions of OneCare contracts override the
general LTPS policy.
Recycling the Product
Thomson Video Networks has developed a comprehensive
end-of-life product take back program for recycling or
disposal of end-of-life products. Our program meets the
requirements of the European Union’s WEEE Directive and,
in the United States, those of the Environmental Protection
Agency, individual state or local agencies.
Thomson Video Networks guarantees the proper disposal
o
f your end-of-life products. A Certificate of Recycling or a
Certificate of Destruction, depending on the ultimate
disposition of the product, can be sent upon request.
Thomson Video Networks will be responsible for all costs
a
ssociated with recycling and disposal, including freight,
however you are responsible for the removal of the
equipment from your facility and packing the equipment
ready for pickup.
For further information on the Thomson Video Networks
p
roduct take back system, please visit our website’s
Environmental Policy page:
http://www.thomson-networks.com/
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