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OPUS Projektor Manual
Miscellaneous
FAQ
Why shouldn't I just click "Don't send" mindlessly if a report pops up? Why should I
care?
If you use the program regularly, you surely want the best experience possible when using it.
We know that the program is not perfect (yet), but we want to make it as good as we can, and
you can help make it a little better with your error reports and your feedback and ideas.
Will I get a feedback from you if I send reports?
Yes. With the new Issue View you have an overview of all your reports and the measures we
take.
Will you do everything I suggest?
Probably not, except if you only have so very excellent ideas that we just need to implement
them all. We will consider every suggestion though, and if we deem it a good idea for lots of
customers, you may see your suggestion become reality in one of the next versions.
What will you do with my data and my project?
We will not use your email address for anything other than contacting you in case it is
necessary to solve the issue at hand. We will only use your project to replicate the problem
that you have. Neither will ever go to a third party.
How is my report sent to you?
We use a JIRA server to process reports. Every report creates a ticket in JIRA, which will then
be looked at and processed by us. The ticket number will be displayed in a dialog after you
have sent the report. You also have an overview of all your reports in the Issue View.
The undo/redo history looks like you are recording all my activities - are you spying
on me?
No. Yes, we are recording your activities in the current session, but only for the purpose of
being able to understand what you did before an exception occurred. You can see the
complete history that you send to us beforehand. There is no sensitive data that could reveal
any kind of intellectual property or sensitive information.
My report wasn't sent - why?
We see the following possible reasons why a report couldn't be sent:
·
You don't have an Internet connection - nothing we can do about that, but when you
reconnect you can send your reports again, see below.
·
Our server is down - nothing you can do about that. Hopefully it will be back up quite soon. If
in doubt, contact the technical support to find out what happened
·
Computer says no - I hope you laughed now. This is a little easter egg, and by the way,
thank you for reading our manual so deeply! Let's stay serious now and continue.
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