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ERROR CODE and TROUBLESHOOTING
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[2A71] WS Scan privilege check error
[2A72] e-Filing data access privilege check error (Scan Utility)
[ 5 ] E-mail related error
[2C10] System access abnormality
[2C32] File deletion failure
[2C11] Insufficient memory
Classification Error item
Remote scanning related error A job is performed by a user without WS Scan privilege.
Check item Measures
Setting Check if correct privilege is given to the user.
Replace parts Remarks
Classification Error item
Remote scanning related error A user without e-Filing data access privilege tried to use Scan
utility.
Check item Measures
Setting Check if correct privilege is given to the user.
Replace parts Remarks
Classification Error item
E-mail related error
Check item Measures
Setting • Turn the power OFF and then back ON. Perform the job in
error again.
• If the error still occurs, check that there is no job, and
format the HDD with [5] + [C] + [POWER].
Replace parts Remarks
Classification Error item
E-mail related error
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