Xiotech—Proprietary 160337-000 Rev D, 30 September, 2013 Page 157
Appendix B: Troubleshooting ISE User Guide
Appendix B: Troubleshooting
This section discusses recovering from unexpected conditions.
Unexpected Conditions Recovery
This section describes recovery techniques for unexpected conditions.
ISE Not Visible to Host
Fibre Channel connectivity problems may manifest themselves as the inability of a host to see an ISE. Ensure
that all network components (switches, HBAs, o/s versions, drivers, and so forth) are:
• At supported hardware and software versions; see https://www.
X-IO
.com/supportmatrix.
• Connected—cables, switches, and other Fibre Channel connections have continuity throughout the
Storage Area Network.
• Supported—check switch zoning to verify expected and supported configuration; best practices for ISE
zoning are listed in the ISE Support Matrix at https://www.
X-IO
.com/supportmatrix.
• Configured—review volume-host mapping to verify that the expected volumes are being presented to the
host.
Use utilities and applications provided with the operating system, Fibre Channel switches, and host bus
adapters to gain broader insight into the connections and configurations of the site Storage Area Network.
Amber LEDs
Check for an amber LED on all of the components and follow the corrective action recommended in Table 48.
Table 48: Amber LEDs Corrective Actions
Component Corrective Action
SuperCap
Contact X-IO Customer Support for replacement component and then follow the proce-
dure in “ISE Supercapacitor Unit” on page 148
Power Supply
Contact X-IO Customer Supportfor replacement component and then follow the proce-
dure in “Power Supply” on page 148
SFP
Contact X-IO Customer Support for replacement component and then follow the proce-
dure in “SFP” on page 147
MRC
Contact X-IO Customer Support
DataPac
Contact X-IO Customer Support
System Display
Contact X-IO Customer Support
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