Avaya MCC1 - Links and Faqs; Links; Public Link (from the Internet); Technician Links

Links and FAQs
Links
SI Installation and Upgrades 845
June 2004
Links and FAQs
Links
Public link (from the internet)
• Avaya Support Centre, the public Avaya support website. Technical support is available from the
ONLINE SUPPORT option at this web site at any time, as often as customers need it. It provides
online support for basic and intermediate troubleshooting and administrative tasks. It is self-paced
with step-by-step instructions, and it meets the customer’s need for quick resolution.
— Online documentation
, including all MultiVantage documents
Technician links
NOTE:
For the following links to work, you must be connected to the Avaya intranet (behind the
firewall) either through a modem or through a direct network connection.
• Minimum Usable Vintages and Stockable Vintages PDF file (COMPAS 42751).
• G3FS: DEFINITY G3 Field Support provides debugging tools, patch information, field trial
status, and more, including
— Software Release Information
, which allows you to see the release map, MRs, patches,
translation compatibility, field trial status, and the Acrobat PDF version of the release
letters for DEFINITY loads G3V4 and later.
• Avaya Technical Service Center provides TSC news, information, procedures, product
documentation, product information, QPPCNs, and technical information.
• Technician Workbench Home Page provides a starting point for technicians’ needs.
• Automatic Registration Tool (ART) performs product registrations and related procedures
automatically.
• IntraWorks Technical & Competitive Info provides product and technical support links, including
links to the TSO, QPPCNs, and the Connectivity Guide.
• IT Central provides employee connectivity and desktop support.