Brother MFC-9840CDW Service Manual

Confidential
1-57
Downward fogging of solid color
User Check
- Toner may be empty. Replace the toner cartridge with a new one.
Step Cause
Check Result Remedy
1 Transfer HVPS
PCB failure
Is the problem solved after
replacing the transfer
HVPS PCB ASSY?
Yes Replace the transfer
HVPS PCB ASSY.
2 Charge HVPS
PCB failure
Is the problem solved
after replacing the charge
HVPS PCB ASSY?
Yes Replace the charge
HVPS PCB ASSY.
3 Engine PCB
failure
Is the problem solved
after replacing the engine
PCB ASSY?
Yes Replace the engine PCB
ASSY.
Horizontal lines
User Check
- The paper tray ground terminal provided in the machine body
may be dirty. Clean the contact with a dry cloth.
Step Cause
Check Result Remedy
1 Dirt on charged
electrode
Are the electrodes on the
drum unit and machine
body dirty?
Yes Clean both electrodes
2 Paper tray ground
terminal provided
in machine body
Is the paper tray ground
terminal bent, which is
provided in the machine
body?
Yes Correct bending of
paper tray ground
terminal.
Ghost
User Check
- Check the machine’s environment, conditions such as high humidity may
cause this situation to occur.
- Check that the appropriate media type is selected in the printer driver.
- Replace the drum unit with a new one.
Step Cause
Check Result Remedy
1 Transfer HVPS
PCB failure
Is the problem solved after
replacing the transfer
HVPS PCB ASSY?
Yes Replace the transfer
HVPS PCB ASSY.
2 Charge HVPS
PCB failure
Is the problem solved
after replacing the charge
HVPS PCB ASSY?
Yes Replace the charge
HVPS PCB ASSY.
3 Engine PCB
failure
Is the problem solved
after replacing the engine
PCB ASSY?
Yes Replace the engine PCB
ASSY.

Brother MFC-9840CDW Specifications

General

Print technology	Laser
Maximum resolution	600 x 2400 DPI
Economical printing	Yes
Time to first page (black, normal)	16 s
Time to first page (color, normal)	17 s
Print speed (black, normal quality, A4/US Letter)	20 ppm
Scan to	E-mail, FTP, OCR, USB
Scanner type	Flatbed scanner
Grayscale levels	256
Input color depth	48 bit
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	1200 x 2400 DPI
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 600 DPI
N-in-1 copy function (N=)	4, 9, 16, 25
Copy speed (black, normal quality, A4)	16 cpm
Faxing	Mono faxing
Fax memory	400 pages
Modem speed	33.6 Kbit/s
Fax speed dialing (max numbers)	300
Total input capacity	250 sheets
Total output capacity	150 sheets
Multi-Purpose tray input capacity	50 sheets
Auto document feeder (ADF) input capacity	35 sheets
Internal memory	128 MB
Sound power level (standby)	30 dB
Sound pressure level (printing)	54.5 dB
Custom media sizes	(69.9 - 216mm) - (116 - 406.4mm)
Dimensions (WxDxH)	530 x 539 x 520 mm
Networking features	10/100Base-TX
Wireless technology	IEEE 802.11b/g
All-in-one functions	Copy, Fax, Scan
Maximum internal memory	0.640 GB
Color all-in-one functions	copy, print, scan
Media weight (tray 1)	60 - 105g/m2
Paper tray media types	Bond paper, Envelopes, Labels, Plain paper, Recycled paper
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 163 g/m²
Security algorithms	LEAP
Supported network protocols (IPv4)	TCP/IP (IPv4 & IPv6)
Standard interfaces	USB 2.0
USB 2.0 ports quantity	1
Bundled software	ScanSoft PaperPort (Win) NewSoft Presto! PageManager (Mac)
Power consumption (PowerSave)	36 W
Power consumption (average operating)	515, 100 W
Package weight	45800 g
Digital sender	No
Maximum duty cycle	3000 pages per month
Market positioning	Business