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23 Troubleshooting (Maintenance)
The following sections describe typical procedures for performing VC-8000 system maintenance and
troubleshooting.
23.1 Save a Rack Maintenance File
A rack maintenance file provides troubleshooting information to B&K Vibro tech support.
Step Screen Capture
Connect to the rack with MPS Rack Maintenance
software.
Wait (60 seconds) while System and Alarm events are
read from the rack.
If you just rebooted the SAM wait 5 minutes before
saving.
Select Save.
When connected to a rack, VC-8000 Setup software version 5.0 or higher will
automatically save rack maintenance information from the rack along with the
configuration.
23.2 USB (or Remote) Connection Problems
See 11.1.1 Troubleshooting the USB Connection.
See 11.2.1 Troubleshooting Remote Connection.
23.3 LED Indicators
LED indicators are found on each of the modules. The LED status is a good first step when
troubleshooting. See the following sections for an explanation of the LEDs available on each monitor.