COBHAM SAILOR 900 - Chapter 8 Service; 8.1 Getting support: Helpdesk

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98-150471-A02 8-1

Chapter 8

Service

Service 8

This chapter is organised in the following sections:

• Getting support: Helpdesk

• Software update

• Status signalling with LEDs and status messages

• Removal and replacement of the ACU

• Removal and replacement of ADU modules

• Troubleshooting

8.1 Getting support: Helpdesk

If this manual does not provide the remedies to solve your problem, contact your service

provider.

8.1.1 Help desk and diagnostic report

During the installation you can enter the support contact for this installation.

To access the Help desk, select HELPDESK from the left navigation pane.

Click the link, enter support contact information and click Apply.

You can download the MIB file.

Figure 8-1: Web interface: HELPDESK

SAILOR900HP.book Page 1 Monday, July 18, 2016 12:44 PM

Main Page

Default Chapter3
- Installation Manual3
- Safety Summary5
- Table of Contents9
Chapter 1 About this Manual23
- Intended Readers23
- Manual Overview23
- Software Version23
- Typography24
- Precautions24
Introduction25
- SAILOR 900 VSAT High Power System25
Chapter 2 Introduction27
- Figure 2-3: above Deck Unit Modules 1/227
- Figure 2-4: above Deck Unit Modules 2/228
- Antenna Control Unit (ACU)29
- Figure 2-5: SAILOR 900 VSAT High Power ACU, Connector Overview30
- Figure 2-6: SAILOR 900 VSAT High Power ACU30
- Satellite Type Approvals31
- Service Activation31
- VSAT Modem Unit (VMU)31
- Part Numbers and Options32
Chapter 3 Installation33
- Unpacking33
- Site Preparation35
Installation of the ADU49
- Figure 3-14: Use of Strong Sling with a Belt and Tag Lines for Safe Hoisting49
- To Install the ADU50
- Figure 3-15: Free Space for Access to the Service Hatch50
- Figure 3-16: ADU Installation, Webbed Sling Attached to the 4 Lifting Brackets51
- Figure 3-17: Mounting the ADU on the Mast Flange51
- Figure 3-18: SAILOR 900: Connecting the ADU Cable52
- To Open and Remove the Service Hatch53
- Figure 3-19: Opening the Service Hatch53
- Figure 3-20: Removing the 2 Split Pins53
- To Ground the ADU54
- Figure 3-21: ADU, Bolt for Optimum Grounding54
- Alternative ADU Cable55
- Table 3-7: ADU Cable Types and Maximum Lengths55
Installation of the ACU56
- To Install the ACU56
- Figure 3-22: ACU, On/Off Switch56
- Figure 3-23: ACU, LAN Connector at the Front: Service Port56
- To Ground the ACU57
Installation of the VMU57
- General Mounting Considerations - VMU57
- Figure 3-24: ACU, Ground Stud57
To Install the Dual-Antenna Mode (Optional)58
- Figure 3-25: Dual Mode Antenna, Overview58
- Figure 3-26: Dual Mode Antenna, Connecting Cables (Example)59
- Table 3-8: Dual Mode Antenna, Cabling59
Chapter 4 Interfaces61
Interfaces of the SAILOR 900 VSAT High Power ACU61
- Leds, Display and Keypad61
- Figure 4-1: ACU - Leds, Display and Keypad61
- Figure 4-2: ACU: Leds, Display and Keypad (Detailed)61
- Figure 4-3: ACU, Connector Panel Overview61
- ADU Connector62
- Rx/Tx Connectors for VMU62
- Table 4-1: N Connector, Outline and Pin Assignment62
- Table 4-2: F Connector, Rx and Tx, Outline and Pin Assignment62
- NMEA 0183 Connector63
- Table 4-3: NMEA 0183/2000 Connector, Outline and Pin Assignment63
- And RS-422 Connectors64
- Table 4-4: RS-232 Connector, Male, Outline and Pin Assignment64
- Table 4-5: RS-422 Connector, Male, Outline and Pin Assignment64
- LAN1, LAN2, LAN3 and LAN4 Connectors65
Interfaces of the VMU65
- Figure 4-4: LAN Connectors65
- Table 4-6: Ethernet Connector, Outline and Pin Assignment65
Chapter 5 Connecting Power67
Power up67
- Procedure67
- Initialisation Steps in Daily Use67
- SAILOR 900 VSAT High Power Operational68
- Chapter 5 Connecting Power68
Chapter 6 Configuration69
Introduction to the Built-In Web Interface69
- Overview69
- Connecting to the Web Interface69
- Figure 6-1: SAILOR 900 VSAT High Power ACU70
- Figure 6-2: Dashboard70
- Chapter 6 Configuration70
Calibration71
- Heading Mode and Position Mode71
- Figure 6-3: Web Interface: SETTINGS, Navigation (Heading and Position) (Example)72
- Table 6-1: Heading Mode Options72
- Figure 6-4: Acquisition, Search Pattern73
- Table 6-2: Position Mode Options73
- Figure 6-5: Acquisition, Search Pattern for Inclined Orbit74
- Figure 6-6: Acquisition, Search Pattern in Gyro-Free Mode74
- Table 6-3: Acquisition Time74
- Azimuth Calibration75
- Figure 6-7: Web Interface: SERVICE, Calibration76
- Table 6-4: Satellite Identifier and NID Values77
- Table 6-5: Possible Error Codes During Calibration77
- To Set up a Service Profile for Calibration78
- Figure 6-8: Service Profile for Calibration78
- Cable Calibration79
- Figure 6-9: Web Interface: SERVICE, Calibration, Cable Attenuator Margin79
- Table 6-6: Satellite Requirements for Elevation and Carrier79
Operation in Gyro-Free Mode80
- Table 6-7: Satellite Elevation and Max. Allowed Inclination81
- Flow Chart for Calibration (User Controlled)82
- Figure 6-10: Example for a Calibration (User Controlled) - Step by Step82
- To Make a Line up Procedure83
- Figure 6-11: Web Interface: SERVICE, Line Up: Ready for Activation83
- Figure 6-12: Web Interface: SERVICE, Line Up: Antenna Ready84
- Fixed TX Gain Principle85
- Figure 6-13: Fixed TX Gain Principle85
Configuration with the Web Interface86
- Overview and Dashboard86
- Figure 6-14: Topics in the Web Interface (SITE MAP)86
- Figure 6-15: Web Interface: DASHBOARD87
- Table 6-8: Web Interface: Event Icon88
- Table 6-9: Web Interface, DASHBOARD, SAILOR 900 VSAT High Power Parameters90
- Modem Profiles and Satellite Profiles91
- Table 6-10: Web Interface, DASHBOARD, POINTING Parameter91
- Table 6-11: Web Interface, DASHBOARD, TX Parameter91
- Figure 6-16: Web Interface: SETTINGS, VSAT Modem Profiles - List (Example)92
- Figure 6-17: Web Interface: SETTINGS, Modem Profile - Supported Modems92
- Table 6-12: Modem Configuration Data92
- Figure 6-18: Satellite Profile with Generic Modem94
- Figure 6-19: Web Interface: SETTINGS - List of Satellite Profiles (Example)94
- Figure 6-20: Web Interface: SETTINGS, Satellite Profiles - New Entry (Example)95
- Table 6-13: Elevation Cutoff (in Degrees) Versus VSAT Modem Bandwidth and Power95
- To Set up Blocking Zones (RX and TX)96
- Figure 6-21: Web Interface: SETTINGS, Blocking Zones - Azimuth and Elevation96
- Figure 6-22: Blocking Zone, Example: 315 - 45 Degrees97
- Figure 6-23: Blocking Zone, Example: 45 - 315 Degrees97
- To Configure the LAN Network98
- Figure 6-24: Web Interface: SETTINGS, Network (Default Settings)98
- Table 6-14: Setup of LAN Connectors99
- E-Mail Setup100
- Figure 6-25: Web Interface: SETTINGS, E-Mail Setup (Example)100
- Reports, Syslog and SNMP Traps101
- Table 6-15: Statistics Report, Header Record102
- Table 6-16: Parameters Recorded in a Statistics Report102
- Figure 6-26: Statistics - How to Read Data for a Range103
- Dual Antenna Mode (Optional)104
- Figure 6-27: Dual-Antenna Mode, Link on DASHBOARD105
- Figure 6-28: Enabling Dual-Antenna Mode in Master ACU106
- Figure 6-29: Dual-Antenna Mode, Add Modem Profile for Slave ACU (Example)106
- Figure 6-30: Dual-Antenna Mode, Add Slave Satellite Profile107
- Figure 6-31: Dual-Antenna Mode, Activate107
- Figure 6-32: Dual-Antenna Mode, Blocking Zones - Azimuth and Elevation108
- Upload of New Software109
- Administration109
- Figure 6-33: Dual-Antenna Mode, Line up109
- Figure 6-34: Web Interface: Administration110
- Figure 6-35: Web Interface: Administration, Change Password110
- Figure 6-36: Web Interface: ADMINISTRATION, Reset Administrator Password111
- Figure 6-37: Web Interface: Administration, Export/Import Configuration112
- Figure 6-38: Web Interface: ADMINISTRATION, Factory Default113
Keypad and Menus of the ACU114
- ACU Display and Keypad114
- Figure 6-39: Display (Example) and Keypad of the ACU114
- Navigating the Menus115
- The Menu Tree116
- Figure 6-40: Antenna Control Unit, Menu Tree116
- Table 6-17: Top-Level Menus of the ACU116
- Table 6-18: ANTENNA Menu of the ACU117
- Table 6-19: MODEM Menu of the ACU117
- Table 6-20: NETWORK Menu of the ACU118
- Table 6-21: SATELLITE Menu of the ACU118
- Table 6-22: EVENTS Menu of the ACU118
- Adjusting Brightness of the Display119
- Power Cycle of the ACU and ADU119
SNMP Support120
- Figure 6-41: Download of the MIB File120
Chapter 7 Installation Check121
Installation Check List: Antenna121
- Table 7-1: Installation Check List: Antenna121
Installation Check List: ACU, Connectors and Wiring123
- Table 7-2: Installation Check List: ACU, Connectors and Wiring123
Installation Check List: Functional Test in Harbor125
- Table 7-3: Installation Check List: Functional Test in Harbour125
Chapter 8 Service127
Getting Support: Helpdesk127
- Help Desk and Diagnostic Report127
- Figure 8-1: Web Interface: HELPDESK127
- Chapter 8 Service128
- Self Test129
Software Update130
- Hardware and Software Requirements130
- Software Update (ADU and ACU)130
- Figure 8-2: Recovery Procedure after Failed Software Upload131
- Figure 8-3: Upload Software to Terminal131
- To Verify the Software Update132
- Figure 8-4: Verifying Software Update132
Status Signalling with Leds and Status Messages133
- Leds of the ADU Modules133
- Table 8-1: Leds of the ADU Modules133
- Leds in the ACU134
- Figure 8-5: ACU - Leds134
- Table 8-2: Leds on the ACU134
Removal and Replacement of the ACU135
Removal and Replacement of ADU Modules136
- Figure 8-6: ADU Modules and Service Switch136
- Figure 8-7: above Deck Unit Modules (Continued)138
Troubleshooting139
- Overview139
- Event List for Troubleshooting139
- Diagnostics Report for Troubleshooting139
- To Verify that the Antenna Can Go into Tracking Mode139
Returning Units for Repair140
Appendix A Technical Specifications143
- Adu143
- Table A-1: General Specifications143
- Table A-2: Technical Specifications for the above Deck Unit143
- Acu145
- Table A-3: Technical Specifications for the ACU145
- A.1.3 Acu145
- Supported VSAT Modems146
- Patents146
- Table A-4: Supported VSAT Modems146
- Table A-5: Patents146
Outline Drawings147
- Adu147
- Figure A-1: Outline Drawing: ADU147
- A.2 Outline Drawings147
- Acu148
- Figure A-2: Outline Drawing: ACU148
- A.2.2 Acu148
- N-Connector Interface on the ADU149
- Figure A-3: N-Connector Interface on the ADU149
VSAT LNB Data Sheet (Physical LNB150
Technical Specifications150
- VSAT LNB User Installation and Configuration Information151
- Table A-8: 4-Band Switching151
VSAT 20W BUC Data Sheet (Extended152
- Table A-10: Technical Specifications for VSAT 20 W BUC 2/3153
Appendix Bvmu Cables156
Modem Cable COMTECH Serial & RSSI TT7016A156
- Figure B-1: Modem Cable COMTECH Serial & RSSI TT7016A156
Modem Cable Idirect Serial and RSSI157
- Figure B-2: Modem Cable Idirect Serial and RSSI157
Appendix C VMU Settings159
Performance Optimization for Blockage159
- Performance of VSAT Systems Encountering Blockage, Configured with Multiple Satellites159
Openamip Setup for Idirect Infiniti & Evolution161
- Protocol and Interfaces161
- Figure C-1: Connecting Idirect Infiniti 5000 Series to the ACU (Openamip161
- Figure C-2: Connecting Idirect Evolution X5 to the ACU (Openamip162
- Table C-1: RS-232 Console Cable for Idirect VSAT Modem162
- Figure C-3: Supported Openamip Commands163
- Table C-2: Messages Sent from the VSAT Modem to the ACU (Examples163
- Sample Options File164
- Table C-3: Messages Sent from the ACU to the VSAT Modem (Examples164
- Table C-4: Ranges for Signal Strength for Idirect Openamip VSAT Modem164
- Table C-5: Information in the VSAT Modem Option File166
- Configuration Example (Openamip167
- Figure C-4: VSAT Modem Profile, Openamip (Example167
- Figure C-5: Satellite Profile, Openamip (Example167
- Troubleshooting168
- C.2.4 Troubleshooting168
- Figure C-6: Idirect Openamip Troubleshooting169
Serial Setup for Idirect Infiniti & Evolution171
- Protocol and Interfaces171
- Console Port Settings171
- Figure C-7: Connecting Idirect Infiniti 5000 Series to the ACU (Serial171
- Figure C-8: Connecting Idirect Evolution X5 to the ACU (Serial171
- Table C-6: Requirements for VSAT Modem Option File, Serial172
- Configuration Example (Serial173
- Figure C-9: Modem Profile, Serial (Example173
- Figure C-10: Satellite Profile, Serial (Example174
COMTECH 570L and ROSS Box175
- Protocols and Interfaces175
- Figure C-11: Connecting COMTECH 570L and ROSS Box to the ACU (Example175
- Configuration Example (COMTECH 570L and ROSS176
- Figure C-12: Modem Profile, COMTECH 570L and ROSS (Example176
- Figure C-13: Satellite Profile, COMTECH 570L and ROSS (Example176
Comtech 570L177
- Protocol and Interfaces177
- C.5 Comtech 570L177
- Figure C-14: Connecting COMECH 570L to the ACU (Example178
- Table C-7: Communication, COMTECH 570L178
- Configuration Example (COMTECH 570L179
- Figure C-15: VSAT Modem Profile, COMTECH 570L (Example179
- Figure C-16: Satellite Profile, COMTECH 570L (Example179
STM Satlink 2900 VSAT Modem180
- Interfaces and VSAT Modem Configuration180
- Figure C-17: Connecting STM Satlink 2900 VSAT Modem to the ACU180
- Table C-8: Configuration of the STM Satlink 2900 VSAT Modem181
- ACU Configuration182
- C.6.2 ACU Configuration182
- Configuration Example (STM Satlink 2900183
- Figure C-18: VSAT Modem Profile, STM Satlink 2900 (Example183
- Figure C-19: Satellite Profile, STM Satlink 2900 (Example183
Gilat Skyedge II VSAT Modem184
- Interfaces and VSAT Modem Configuration184
- Figure C-20: Connecting Gilat Skyedge II VSAT Modem to the ACU184
- Figure C-21: Connecting Gilat Skyedge II VSAT Modem (Rack) to the ACU184
- ACU Configuration185
- Table C-9: Configuration of Gilat Skyedge II VSAT Modem185
- C.7.2 ACU Configuration185
- Configuration Example (Gilat Skyedge II186
- Figure C-22: VSAT Modem Profile, Gilat Sky Edge II (Example186
- Figure C-23: Satellite Profile, Gilat Sky Edge II (Example186
Inmarsat G5 Modem187
- Interfaces and VSAT Modem Configuration187
- Connecting a Inmarsat G5 Modem187
- Inmarsat G5 Driver187
- Table C-10: RS-232 [Set] and [Get] Commands187
- C.8 Inmarsat G5 Modem187
- ACU Configuration188
- Table C-11: LAN1 - [Get] Commands188
- Table C-12: LAN1 - [Set] Commands188
- C.8.4 ACU Configuration188
- Configuration Example (Inmarsat G5189
- LAN Setup Requirements for G5 System189
- Figure C-24: VSAT Modem Profile, Inmarsat G5 (Example189
- Figure C-25: Satellite Profile, Inmarsat G5 (Example189
Linkway S2 Modem190
- Protocols and Interfaces190
- Figure C-26: Connecting Linkway S2 Modem to the ACU190
- Figure C-27: Serial Cable between the Modem and the ACU190
- Table C-13: Linkway S2 Modem Command $TTD190
- C.9 Linkway S2 Modem190
- Table C-14: Linkway S2 Modem Command $TIPCD191
- ACU Configuration192
- C.9.2 ACU Configuration192
- Configuration Example (Linkway S2193
- Figure C-28: Modem Profile for Linkway S2193
- Figure C-29: Satellite Profile with Linkway S2 Modem Profile193
Appendix D Command Line Interface195
Introduction195
- Telnet Connection195
- Figure D-1: How to Use the Command Line Interface (Example for Telnet195
- Figure D-2: Command Line Interface, Login195
- Help196
- Conventions196
Supported Commands196
- Table D-1: Command Typography196
- D.1.2 Help196
- Config197
- Demo197
- Dual_Antenna197
- Exit197
- Table D-2: UCLI Command: Config197
- Table D-3: UCLI Command: Demo197
- Table D-5: UCLI Command: Exit197
- D.2.1 Config197
- Help198
- Modem198
- Table D-6: UCLI Command: Help198
- Table D-7: UCLI Command: Modem198
- D.2.5 Help198
- Satellite199
- D.2.7 Satellite199
- Table D-8: UCLI Command: Satellite200
- Status201
- Table D-9: UCLI Command: Status201
- D.2.8 Status201
- System202
- Track202
- Table D-10: UCLI Command: System202
- Table D-11: UCLI Command: Track202
- D.2.9 System202
- Zone203
- Table D-12: UCLI Command: Zone203
- Table E-1: Examples of DVB-S Satellites for Azimuth Calibration205
Appendix Edvb-S Satellites207
- Figure E-1: Satellite Data, Example from Www.lyngsat.com207
Appendix F Grounding and RF Protection209
Why Is Grounding Required209
- Reasons for Grounding209
- Safety209
- ESD Protection209
- F.1 Why Is Grounding Required?209
Grounding Recommendations210
- Figure F-1: Extending the Ground Plane210
- F.2 Grounding Recommendations210
- To Ground the ACU211
- To Ground the ADU211
Alternative Grounding for Steel Hulls211
- Figure F-2: Grounding the ADU211
- To Ground the ADU212
- Figure F-3: Grounding at a Dedicated RF Ground (Alternative212
Alternative Grounding for Aluminum Hulls213
- To Ground the ACU213
- To Ground the ADU213
- Figure F-4: Alternative Grounding for Aluminium Hulls213
Alternative Grounding for Fibre Glass Hulls214
- To Ground the ACU214
- To Ground the ADU214
- Figure F-5: Alternative Grounding for Fibreglass Hulls214
Separate Ground Cable215
- Ground Cable - Construction215
- Figure F-6: Separate Ground Cable215
- Ground Cable - Connection216
- Isolation of the ADU from the Mounting Base216
- Figure F-7: Isolation of the ADU from the Mounting Base216
- Figure F-8: ADU Isolation and Grounding Cable216
Jumper Cable for Grounding217
- Figure F-9: Jumper Cable for Grounding (Specifications217
RF Interference218
- Recommendations218
- F.8 RF Interference218
Appendix G System Messages219
Event Messages - Overview219
- G.1 Event Messages – Overview219
List of ADU Events220
- Table G-1: ADU Event Messages220
List of ACU Events227
- Table G-2: ACU Event Messages227
Appendix H Approvals231
Overview231
Ce (R&Tte231
- H.1 Overview231
Glossary233
Index237

COBHAM SAILOR 900 - Chapter 8 Service; 8.1 Getting support: Helpdesk

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