Getting support: Helpdesk
8-2 Chapter 8: Service 98-150471-A02
At Legal notice the licence text for the source code of the parts of the SAILOR 900 VSAT
High Power software that falls under free and open source software can be displayed.
If you need help with ACU or ADU related issues call your service provider.
To download diagnostic and statistics reports
You can download a diagnostic report. The Diagnostics report contains information
relevant for the service personnel during troubleshooting. It is also useful documentation of
the current setup. It contains all parameters set during configuration:
The main sections are:
• Software
•System
•Hardware
•Setup - System data
• Calibration - Calibration Data
• Blocking zones - Blocking zone configuration
• Network - LAN Configuration
• Modems - Modem profiles
• Satellites - Satellite profiles
• Operation - Current modem and navigation parameters.
• POST - results of the Power-On-Self-Test
• Active Events - lists the currently active events
• Events - List of all cleared events.
•System log
To generate a diagnostics report do as follows:
1. Click HELPDESK > Download
2. Save the file to your computer.
You can download a statistics report. This report contains information relevant for the
service personnel during troubleshooting. To generate a statistics report select the period
for the statistics from the drop down list and click Download.
You can also configure the system to send statistics reports at defined time intervals. For
further details on this see Reports, syslog and SNMP traps on page 6-33.
Event list
When an event is registered, the web interface shows an event icon in the icon bar as
long as the event is active. The ACU display shows also active events. To view the event list
with active events, click the event icon from the icon bar at the top of the web interface, or
select HELPDESK > Event list from the left navigation pane.
SAILOR900HP.book Page 2 Monday, July 18, 2016 12:44 PM
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