Troubleshooting 367
Understanding Printer Messages
The printer LCD panel displays messages describing the current state of the printer and indicates possible printer
problems you must resolve. This section describes messages, their meanings, and how to clear the messages.
When you contact customer support about an error, have the error codes and messages ready.
IMPORTANT:
• When an error code is displayed, the print data remaining on the printer and the information accumulated in the memory of the
printer are not secured.
• When you turn off the printer to recover, note that the data in the memory are cleared when the printer is turned off.
NOTE:
• An error code is listed in an error message.
• For error messages that are not listed in this chapter, refer to instructions in each error messages.
Error-Code What You Can Do
005-110 Open the DADF cover and remove the jammed paper from the DADF.
005-121
005-124
010-317 Turn off the printer and wait for 40 minutes. Open the rear door and make sure that the fusing unit is
fully installed, and turn on the printer.
010-397 Turn off the printer. Confirm that the fusing unit is correctly installed, and turn on the printer.
016-404 Contact your system administrator.
016-405
016-500 Turn off the printer, and turn it on again.
016-501
016-502
016-503 Press the button, or wait for the time set in Fault Time-out for the printer to recover. Check if
SMTP server and DNS server are set correctly on CentreWare Internet Services.
016-504 Press the button, or wait for the time set in Fault Time-out for the printer to recover. Check if
POP3 server and DNS server are set correctly on CentreWare Internet Services.
016-505 Press the button, or wait for the time set in Fault Time-out for the printer to recover. Check if
user name and password used for POP3 server are set correctly on CentreWare Internet Services.
016-506 Press the button, or wait for the time set in Fault Time-out for the printer to recover. Check if
SMTP server or POP server is set on CentreWare Internet Services.
016-507 Press the button, or wait for the time set in Fault Time-out for the printer to recover. Check if
user name and password used for SMTP server are set correctly on CentreWare Internet Services.
016-520 Contact your system administrator.
016-521
016-522
016-523
016-524
016-527
016-718 Press the button, or wait for the time set in Fault Time-out for the printer to recover. The file
size exceeds the maximum for the printer to process. Print the file from your computer.
016-720 Press the button, or wait for the time set in Fault Time-out for the printer to recover. The file
format is not supported by the USB storage device. Print the file from your computer.
016-737 Turn off the printer, and turn it on again.
016-741
016-744
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