ACUIX™ PTZ High Speed Analog Dome Installation and Configuration Guide
Document 800-05662 Rev C 127
06/10
B
Troubleshooting
Prior to calling Honeywell technical support, refer to the following for possible solutions
to troubleshoot your installation and configuration. See the back cover of this guide to
contact the Honeywell Video Systems technical support team in your area.
Note Any equipment returned to Honeywell Systems Group for warranty or service
repair must have a Return Material Authorization (RMA) number. The RMA
number must be clearly marked on all return packages and internal
paperwork.
In this section:
• General Troubleshooting, page 128
• The Video Zooms for No Reason, page 128
• The Lens is Out of Optical Focus, page 129
• Video Is Inverted or of Poor Quality (Video over UTP Only), page 129
• There is Video, but No Control of the Dome, page 129
• Checking the DVR Protocol Matches the Dome Protocol, page 130
• Using Diagnostic Options to Troubleshoot, page 132
Also see System Administration and Equipment Handling on page 107.
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