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Troubleshooting
General Troubleshooting
The Video Zooms for No Reason
When you are using the HXDG camera and Electronic Image Stabilization (EIS) is
enabled, the dome reduces the area of the CCD scanned. This causes the video
displayed on the monitor to appear to have zoomed in. When the dome undergoes a pan
or tilt operation, EIS is disabled while the dome moves, and then re-enables after the
dome stops moving for a five second period. This is the normal function of the HXDG
camera with EIS enabled and this cannot be changed.
No Video
❐
Check that the power supply voltage is within the operating specifications for
your camera model
❐ Connect a video monitor directly to the dome video output cable to eliminate
video problems that could be caused by other equipment such as video
switches.
❐ Check the video connections to the monitor or CCTV system.
❐ Check for a loose connection at the video dome.
❐ Ensure that lens cap has been removed.
Fuzzy Video
❐
Check the video ground connections.
❐ Check for ground loops.
❐ Check camera focus.
Cannot Find Home or Does Not Go to a Preset
❐
Verify that the pan and tilt rotates freely with no interference from wiring.
❐ Verify the pan and tilt belts are on their associated sprockets and are not loose.
Pan and Tilt is Jerky
❐
Verify that the pan and tilt rotates freely with no interference from wiring.
❐ Verify both data lines are connected.
❐ A motor may be defective or the wiring to the motor may be broken.
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