Juniper EX Series User Manual

Support Center (CSC) portal at http://www.juniper.net/customers/support/ for quick
and easy problem resolution. You can generate the support information report for your
device before requesting technical support and include this information with your request
for technical support. This information helps the technical assistance providers in
identifying your system setup and diagnosing the problem.
To generate the support information report for your switch:
1. In the J-Web interface, select Maintain > Customer Support > Support Information. For
a Virtual Chassis configuration, select a member from the list.
The Support Information page displays the general information about the switch,
such as software version, chassis information, and configuration.
2. To obtain the support information for your device, click Generate Report to obtain a
local copy of the support information report.
With the support information generated, you can access the CSC portal to view a list of
the support options available to you, or you can open a case online using CSC’s Case
Management tool.
JTAC policies—For understanding JTAC procedures and policies, use the JTAC User Guide
located at http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf .
Related
Documentation
• EX Series Switch Software Features Overview
175Copyright © 2017, Juniper Networks, Inc.
Chapter 14: Configuration, Files, Users, Licenses, and Product Registration

Juniper EX Series Specifications

General

Series	EX Series
Category	Switch
Layer	Layer 2/3
Operating System	Junos OS
Managed	Yes
ACLs	Yes
Port Density	Varies by model
Power over Ethernet (PoE)	Available on some models
Virtual Chassis	Supported on some models
Form Factor	Fixed configuration, Modular
Switching Capacity	Varies by model
Forwarding Rate	Varies by model
Power Supply	Varies by model (AC or DC, redundant options available)
Management	CLI, Web UI, SNMP
Redundancy	Power supply, fan, Virtual Chassis
Latency	Varies by model
Jumbo Frames	Supported
VLAN Support	Yes
MAC Address Table Size	Varies by model
QoS	Yes
Energy Efficiency	EEE (802.3az)
Dimensions	Varies by model
Weight	Varies by model
Operating Temperature	0° to 45° C
Storage Temperature	-40° to 70° C
Humidity	5% to 90% non-condensing
MTBF	Varies by model
Warranty	Limited Lifetime