Support Center (CSC) portal at http://www.juniper.net/customers/support/ for quick
and easy problem resolution. You can generate the support information report for your
device before requesting technical support and include this information with your request
for technical support. This information helps the technical assistance providers in
identifying your system setup and diagnosing the problem.
To generate the support information report for your switch:
1. In the J-Web interface, select Maintain > Customer Support > Support Information. For
a Virtual Chassis configuration, select a member from the list.
The Support Information page displays the general information about the switch,
such as software version, chassis information, and configuration.
2. To obtain the support information for your device, click Generate Report to obtain a
local copy of the support information report.
With the support information generated, you can access the CSC portal to view a list of
the support options available to you, or you can open a case online using CSC’s Case
Management tool.
JTAC policies—For understanding JTAC procedures and policies, use the JTAC User Guide
located at http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf .
Related
Documentation
• EX Series Switch Software Features Overview
175Copyright © 2017, Juniper Networks, Inc.
Chapter 14: Configuration, Files, Users, Licenses, and Product Registration
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