Name: Juniper EX3200
Brand: Juniper
Rating: 4 (1 reviews)

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CHAPTER 20

Contacting Customer Support and

Returning the Chassis or Components

•

Returning an EX3200 Switch or Component for Repair or Replacement on page 211

•

Locating the Serial Number on an EX3200 Switch or Component on page 211

•

Contacting Customer Support to Obtain Return Material Authorization on page 213

•

Packing an EX3200 Switch or Component for Shipping on page 214

Returning an EX3200 Switch or Component for Repair or Replacement

If you need to return a switch or hardware component to Juniper Networks for repair or

replacement, follow this procedure:

1. Determine the serial number of the component. For instructions, see “Locating the

Serial Number on an EX3200 Switch or Component” on page 211.

2. Obtain an RMA number from JTAC as described in “Contacting Customer Support to

Obtain Return Material Authorization” on page 213.

NOTE: Do not return any component to Juniper Networks unless you have

first obtained an RMA number. Juniper Networks reserves the right to

refuse shipments that do not have an RMA. Refused shipments are

returned to the customer through collect freight.

3. Pack the switch or component for shipping as described in “Packing an EX3200 Switch

or Component for Shipping” on page 214.

For more information about return and repair policies, see the customer support page at

http://www.juniper.net/support/guidelines.html .

Documentation

EX3200 Switches Hardware Overview on page 3•

Locating the Serial Number on an EX3200 Switch or Component

If you are returning a switch or hardware component to Juniper Networks for repair or

replacement, you must locate the serial number of the switch or component. You must

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