The support representative validates your request and issues an RMA number for return
of the component.
Related
Documentation
Prevention of Electrostatic Discharge Damage on page 269•
Packing an EX3200 Switch or Component for Shipping
If you are returning an EX3200 switch or component to Juniper Networks for repair or
replacement, pack the item as described in this topic.
Before you begin packing the switch or component:
•
Ensure that you have retrieved the original shipping carton and packing materials.
Contact your JTAC representative if you do not have these materials, to learn about
approved packing materials. See “Contacting Customer Support to Obtain Return
Material Authorization” on page 213.
Ensure that you have the following parts and tools available:
•
Antistatic bag, one for each switch or component
•
Phillips (+) screwdriver, number 2
This topic describes:
•
Packing an EX3200 Switch for Shipping on page 215
•
Packing EX3200 Switch Components for Shipping on page 215
Copyright © 2016, Juniper Networks, Inc.214
EX3200 Switch Hardware Guide