Actions Yes No
Step 5
Check if the telephone line is a VOIP line.
Is the line VOIP?
Go to step 6. Go to step 7.
Step 6
Ask the system administrator to verify if the VOIP server is
configured to receive faxes.
Is the server configured to receive faxes?
Go to step 7. Contact the next
level of support.
Step 7
Check if the printer is on a PABX.
Is the printer on a PABX?
Go to step 9. Go to step 8.
Step 8
a From the home screen, navigate to Settings > Fax > Analog
Fax Setup > Fax Send Settings > Behind a PABX.
b Select Ye s.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
a From the home screen, navigate to Settings > Fax > Analog
Fax Setup > Fax Send Settings > Behind a PABX.
b Select No.
c Check if access to an outside line needs a dial prefix.
Does access to an outside line need a dial prefix?
Go to step 10. Go to step 11.
Step 10
Send a fax using a dial prefix.
Does the problem remain?
Go to step 11. The problem is
solved.
Step 11
Check if the printer sends a fax to one specific destination.
Does the printer send a fax to one specific destination?
Go to step 13. Go to step 12.
Step 12
Check if the device that does not receive a fax can send a fax.
Can the device send a fax?
Go to step 13. Contact the next
level of support.
7018
Diagnostics and troubleshooting
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