MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 356Hold
Digital Data Calls Data calls cannot be put on hold.
2B data video calls require both B-channels at a video workstation. For
this reason, if a call is on hold at a passive-bus MLX telephone when a 2B
call comes in, the passive-bus MLX telephone cannot retrieve the held
call until the 2B video call is over.
Directories The Hold button is used to enter the Pause special character in a
telephone number programmed as a listing for a System Directory,
Extension Directory, or Personal Directory.
Direct Station
Selector
When one-touch Hold is programmed, only outside callers are
automatically put on hold when a DSS button for a user, calling group, or
paging group is pressed while another call is active. For an inside caller,
pressing a DSS button for a user sends a manual signal to the user’s
extension; pressing a DSS button for a calling group or paging group has
no effect.
Display When a call is first put on hold, the display on an MLX telephone briefly
shows
&DOO2Q+ROG. This message reappears each time the hold timer
expires.
On a QCC only, when a held call returns to the queue after the second
hold reminder, the call is identified by call type and by the name and
extension number of the operator who put it on hold. The second line of
the QCC display also shows the caller information.
Fax Extension If an extension is programmed as a fax extension, the telephone at that
extension is unable to use the Hold feature.
Group Calling A calling group member who has put a call on hold is considered
unavailable for incoming calls. A user waiting in the calling group queue
cannot put the call on hold.
Headset Options Headset Auto Answer is automatically turned off when an MLX telephone
user puts a call on hold.
HotLine Hold is not available at HotLine extensions (Release 5.0 and later
systems).
Inspect If a user presses the Hold button while in Inspect mode, Inspect is
canceled. The system puts the active call (if there is one) on hold.
Multi-Function
Module
A single-line telephone connected to an MFM cannot put a call on hold
because the MFM cannot send a switchhook flash.
Paging A speakerphone paging call can be put on hold only by the originator.
However, when an SA or ICOM Voice button is used to make an inside
voice-announced call, either the originator or the person being called can
put the call on hold.
Park When a user or operator parks a call received on a personal line button
and the call is picked up at another extension and then put on hold, other
users who share the personal line cannot press the line button and pick
up the call.
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