Lucent Technologies MERLIN LEGEND Release 6.1 User Manual

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Issue 1
August 1998
Features
Page 552Queued Call Console (QCC)
Call Types 39
The Call Types option specifies other types of calls that ring into the QCC queue.
The following types of calls may be directed to a specific QCC position with a
specified queue priority level:
■ Dial 0 calls (calls to the QCC operator)
■ Calls to unassigned (invalid) extensions, either received on DID or dial-in
tie trunks or dialed by remote access users
■ Calls to unassigned extensions can be programmed either to receive a fast
busy signal or to be directed to a backup position. The backup position can
be any individual extension (including one that is not an operator position),
the QCC queue, or a calling group.
NOTE:
Assigning a QCC operator to receive the calls does not cause the
calls to ring into the queue. The calls must be programmed to go to a
backup position, and the QCC queue must be programmed as the
backup position.
■ Calls to the LDN (the extension for the QCC queue)
■ Returning calls (unanswered directed, camped-on, held, and QCC
operator-parked calls)
■ Group Coverage calls (the QCC can be designated to receive Group
Coverage calls)
The following types of calls are assigned only a queue priority level. They cannot
be directed to an individual QCC because they are always made to a specific
operator position by the caller:
■ Calls signed in (Follow Me) or forwarded to a QCC operator
■ Calls to a QCC operator extension (for example, calls received from an
inside or remote access user)
■ Calls received on DID or dial-in trunks programmed to reach a QCC
operator’s extension rather than the QCC queue
The factory setting directs the following call types to the primary QCC operator
position:
■ Dial 0 calls
■ Calls to the LDN
■ Calls to invalid destinations (unassigned extensions, for example)
Group Coverage calls are not programmed to ring at any specific QCC.
For returning calls, the factory setting returns calls to the originating operator
position (the initiator).

Lucent Technologies MERLIN LEGEND Release 6.1 Specifications

General

Brand	Lucent Technologies
Model	MERLIN LEGEND Release 6.1
Category	Conference System
Language	English