MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 558Queued Call Console (QCC)
Lines/trunks cannot be programmed to ring into both the QCC queue and a calling
group.
Lines/trunks assigned to ring into the QCC queue also can be assigned as
personal lines on one or more telephones.
When a QCC operator wants to make an outgoing call, he or she should press the
Position Busy button before pressing the Hold button for an existing call. This
makes the console temporarily unavailable for calls from the queue (the operator
can receive only calls forwarded or made to the operator’s individual extension
number). If the operator presses only the Hold button, the position is still available
for calls and a call can be delivered from the queue. Receipt of a call at this time
can either prevent the operator from making the outgoing call or cause the call
ringing on the console to remain unanswered until the operator finishes the
outgoing call.
Voice announcements do not come over QCC speakerphones.
QCCs have no programmable buttons (all features are factory-assigned) and
cannot use feature codes.
If a QCC operator receives a call and another user joins the call by using a shared
personal line or Shared SA button, the QCC operator can press the Start button
to begin the direction process and then press the Join button to connect all three
parties in a conference call. However, the operator cannot release the call; the
QCC operator sees the
'HQLHG&DQQRW5HOHDV H message on the screen.
When a QCC operator is assigned to receive calls on a tie trunk (excluding dial-in
tie trunks), and the caller at the other system uses the trunk and dials
, the call is
treated as an unassigned DID call. The QCC operator who receives the call sees
','as the call type (along with the line/trunk label and line/trunk number) on the
display, instead of seeing
'LDO as the call type.
In Release 3.1 and later systems, if an extension is changed from a Direct-Line
Console to a QCC, pool dial-out codes are disallowed on the QCC. You must use
system programming if you want to allow access to dial-out codes on the QCC.
Mode Differences 39
QCCs are available only in Hybrid/PBX mode.
Telephone Differences 39
Direct-Line Consoles 39
Both DLCs and QCCs can be assigned in Hybrid/PBX mode. The maximum
combined number of operator positions is eight. No more than four can be QCCs.
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