MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 559Queued Call Console (QCC)
In a system with both DLC and QCC positions, the primary QCC operator position
must be a QCC.
All dial 0 calls are directed to the QCC queue; they do not ring at any DLC
positions.
Feature Interactions 39
Account Code Entry A QCC operator can use Account Code Entry only by selecting the
feature from the display, not by using the feature code. Normally, account
codes cannot be entered when a Group Coverage call is answered at a
Cover button programmed on a multiline telephone. However, when the
QCC queue is programmed as the receiver for a coverage group, the
QCC operator can enter account codes and the account code appears on
the Station Message Detail Recording (SMDR) printout. This is because
Cover buttons are not required when the QCC queue is programmed as a
receiver for a coverage group.
Forced Account Code Entry can be assigned to a QCC.
Allowed/
Disallowed Lists
Allowed and Disallowed Lists can be assigned to a QCC.
Alarm An Alarm button is assigned as a fixed feature on QCCs.
Authorization Codes QCCs cannot have authorization codes, and the Authorization Code
feature cannot be used from a QCC.
Auto Answer All
and Auto Answer
Intercom
Auto Answer All and Auto Answer Intercom cannot be assigned to a
QCC.
Auto Dial Auto Dial buttons cannot be programmed on a QCC. For one-touch
dialing of extensions, a QCC operator can use the buttons on a DSS or
select from the Extension Directory. In addition, a QCC operator can use
the System Directory and Personal Directory for one-touch dialing of
outside numbers.
Automatic Line
Selection
Automatic Line Selection on a QCC is a fixed sequence that starts at the
lowest Call button and moves upward. The sequence cannot be changed.
Barge-In Barge-In allows a QCC operator to contact a person who is busy on a call
or using Do Not Disturb. On a QCC, the operator must press the Feature
button and select %DUJH,Q from the display. Privacy overrides Barge-In.
Barge-In can be used to join only an inside call to a QCC. The caller’s
extension number must be dialed instead of the QCC operator’s
extension number. If a user tries Barge-In after dialing a QCC operator’s
extension (while waiting in the QCC queue), the feature has no effect and
the user hears an error tone. If the error tone times out while the call is still
in the QCC queue, the call is disconnected. If the QCC operator becomes
available before the error tone times out, the error tone is removed and
the call is delivered to the QCC operator normally.
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