MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 581Remote Access
the caller has dialed the eleventh digit—giving the impression that
additional digits are required—even if the barrier code length is
shorter.
■
SMDR registers 16 zeros for any remote access calls in which three
failed attempts have occurred.
Description 39
The Remote Access feature allows people to use the system by dialing the
number of a line/trunk designated for remote access. The remote user should be
required to dial a barrier code (password) after reaching the system. Beginning
with Release 3.0, the systemwide barrier code length is programmed for a
minimum of 4 digits and a maximum of 11. After gaining access to the system, a
remote user can do any of the following:
■ Dial extension numbers directly without going through a system operator.
Remote callers can call inside extensions, data workstations, or calling
groups just as if they were calling from an extension within the system.
■ Select a regular or special-purpose outside line (for example, a WATS line)
or a pool or ARS line to make outgoing calls. If the pool is busy, the system
can be programmed to allow the remote user to use Callback to queue a
call for the busy pool.
■ Arrange to have calls forwarded, change the forwarding destination, or
cancel forwarding to a telephone inside or outside the system.
NOTES:
1. Calls made through remote access to locations outside the system
may vary in transmission quality.
2. In Release 6.0 and later systems, a remote access caller who calls into
his or her own local system can reach extensions networked to the
local system (non-local dial plan extensions), just as onsite users of the
local system can.
3. In Release 6.0 and later systems (Hybrid/PBX mode only), ARS calls
that use public-switched network trunks connected to remote
networked systems are treated as remote access calls at the remote
system and at any intervening systems. For details, see “Tandem
Switching” on page 671. Full details about private networks are
provided in the
Network Reference.
Remote access also allows remote system programming and maintenance.
Specific outside lines/trunks (ground-start, loop-start, emulated ground-start or
loop-start) are programmed for either dedicated or shared remote access. When
dedicated remote access is programmed for a line/trunk, all incoming calls on that
line/trunk are treated as remote access calls. When shared remote access is
programmed for a line/trunk, incoming calls on that line/trunk are treated as
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