MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 582Remote Access
remote access calls only when Night Service is activated on the system. Remote
access can be assigned in this way to any outside line connected to the system,
except Direct Inward Dial (DID) trunks, PRI dial-plan routed facilities, or dial-in tie
trunks. Loop-start lines programmed for remote access should also be
programmed for reliable disconnect and must provide reliable disconnect.
SECURITYlALERT:
!
Avoid programming a remote access line as a destination for Night Service
on any published telephone number. Professional toll-fraud criminals scan
telephone directories for published local and 800 telephone numbers. Using
these numbers, they attempt to gain access to the system, then may use
such features as Remote Access to reach outside facilities from within the
system. For additional information about toll fraud, see Appendix A,
“Customer Support Information.”
For DID trunks and PRI dial-plan routed facilities, the routing digits must
correspond to the remote access code programmed into the dial plan. In Release
6.0 and later systems, non-local remote access codes can be programmed into a
system’s non-local dial plan. Barrier codes should be required for tandem trunks;
this is particularly important in Release 6.0 and later systems (Hybrid/PBX mode)
that are networked. For dial-in tie trunks, remote access is possible when the
remote user dials the remote access code (the factory-set code is 889).
When a person calls into the system on a line/trunk that is programmed for remote
access, the system answers the call and the caller receives a special dial tone. If
a barrier code is not required, the caller can dial an extension, pool dial-out code,
ARS code, telephone number, or feature code. If a barrier code is required, the
caller dials the required 4- to 11-digit barrier code and receives a second dial tone.
NOTE:
To activate features when using remote access, press
followed by the
feature code. Pressing
followed by the feature code (as on a single-line
telephone) does not work.
Lines and Trunks 39
Remote access calls are treated differently, depending on the type of line/trunk
and how it is routed.
■ Line. Loop-start, ground-start, emulated loop-start, emulated ground-start,
BRI, and PRI B-channels programmed for line-appearance routing can be
set for remote access use, dedicated or shared. A remote access caller
does not dial the remote access code when remote access is in effect on
these lines/trunks.
■ Dial-In Tie. This type of line/trunk requires the caller to enter the remote
access code when dial tone is received. The code is not part of the
telephone number.
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