MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 617Service Observing
Hold Service Observers cannot place observed calls on Hold. If a person at an
observed extension presses Hold, the call is removed from the Service
Observer until the call is re-accessed, at which point the Service
Observer is re-connected to the call (if the extension is still being
observed).
If a Service Observer with a DLC programmed for automatic Hold post-
selects to another button while observing a call, the DLC is disconnected
from the observed call. The call is not placed on hold.
Idle Line Preference Pressing a Service Observing button selects an SA or SSA button,
regardless of the programming for Idle Line Preference.
Last Number Dial Extensions that use Last Number Dial to place a call can be observed.
Messaging If a Service Observer is deleting a Leave Word Calling (LWC) message at
an MLX telephone, he or she cannot use Service Observing until the task
is completed. If a caller is leaving an LWC message at an extension, the
call cannot be observed.
If a Service Observer is retrieving a message or posting a message, he or
she can use the Service Observing feature. If an extension returns a call
by using Message Return Call, the call can be observed when it is
answered.
If a Service Observer on a DLC is using Operator Inspect of Messages at
an extension, he or she can observe calls.
When a Service Observer observes an extension that has activated Do
Not Disturb, the Service Observer does not receive the Do Not Disturb
posted message.
While a DLC programmed for Service Observing is using Send/Remove
Message, it can be used to observe extensions
Multi-Function
Module
Voice calls to a telephone connected to an MFM can be observed; data
and video calls cannot be observed.
Night Service If a Night Service call is answered at an extension in a Service Observing
group, the call can be observed.
Paging A Group Page call cannot be observed. A Loudspeaker Page call cannot
be observed.
Park A call that is parked cannot be observed. Once an extension answers a
parked call, the call can be observed.
Personal Lines Calls made or received on Personal Lines can be observed. A Service
Observer cannot use a Personal Line to observe a call.
Bridging takes priority over Service Observing; an observer is dropped
before a bridge is denied. If a call on a Personal Line is being observed
and a third internal extension is bridged on to the call, the Service
Observer is dropped from the call.
Pickup When an extension answers a call by using Pickup, the call can be
observed.
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